StartupYard DemoDay 2016, April 6th at the Royal Theater

It’s with great pleasure and anticipation that we announce that StartupYard DemoDay 2016 will take place on April 6th, at the Royal Theater. The event will feature pitches from our 9 startups, and keynote remarks from Mergim Cahani, StartupYard Alum and Founder/CEO of Gjirafa, the “Albanian Seznam.”

The event will take place on April 6th, at 18:00, at the Royal Theater, in Prague.

 

 

 About the Keynote:

NWJ3017-Edit-1Mergim Cahani is the Founder & CEO of Gjirafa, Inc (gjirafa.com), the Albanian Search Engine. Gjirafa has recently raised $2.5M in angel and venture funding, with investors including Ester Dyson, Ondrej Bartos, Phillip Staehelin, and Rockaway Capital. An alum of StartupYard 2014, Gjirafa is working to bring state of the art e-commerce solutions to emerging markets in Kosovo, Albania, and the surrounding regions.

Previously he founded iziSurvey, a mobile survey solution, and MatchBox, now a defunct dating application. Currently Mergim serves as the President of the Board of Governors at American Chamber of Commerce in Kosovo, and has over 15 years of industry experience with startups, technology, management, and investment experience. Previously, in New York, Mergim worked for Broadridge Financial Solutions, an Adjunct Assistant Professor with the department of Computer Science at St. John’s University, and an executive management consulting program at Morgan Stanley Smith Barney. His education includes a Summa Cum Laude BSc degree in Computer Science, an MSc degree in Computer Science from New York University, and an MBA degree with honors majoring in Executive Management from The Tobin College of Business at St. John’s University, all in New York.

About the Venue:

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The grand and historical Royal has stood in Prague for nearly 100 years. It recalls the glory days of the city when it was the capital of the First Czechoslovak Republic, from 1918 to 1938. After the 2nd world war, the theater was confiscated by the state, and it was not returned to its owners, the Maceška Family, until after the Velvet Revolution in 1989. It remains in the family to this day.

In 2014, the family agreed to rent the Royal to Jean-Christophe Gramont, who restored its look and feel to that of a First Republic public venue. Many of the original finishings remain intact, dating back to 1929.

StartupYard DemoDay 2016

Our decision to host StartupYard’s 2016 Demo Day at the Royal is a nod not only to our roots in Central Europe, but also to the Royal’s signature theme: of honoring the past while remaining unafraid to innovate into the future. As the story of those days in Prague just a century ago shows us: progress and innovation must be constantly defended and constantly re-energized by new generations, be they artists, engineers, or entrepreneurs.

The StartupYard 2016 Startups

 

Satismeter: Know Your Customers

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Czech Republic

SatisMeter is perfect for online businesses that lack qualitative feedback from their users.
It’s an in-app feedback platform, that collects NPS data based on specific usage patterns. Unlike a traditional email survey or various in-house solutions, SatisMeter is an easy to integrate, multi-platform solution, perfect for small startups with only a few customers, all the way up to enterprise scale clients.

Satismeter’s current customers include BuzzSumo,  Udacity, Mention, Adroll, Dashlane, and MailJet

 

ClaimAir: Know Your Rights. Get Paid.

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Czech Republic

ClaimAir helps travelers fight the airlines for compensation, because fliers don’t have the time and resources to do it themselves.
It’s is an automated platform that handles the end-to-end process of claiming owed compensation for delays, baggage mishandling, etc. Did you know that the average compensation owed was over 300 Euros?
Unlike travel agencies, ClaimAir is specialized in handling legal compensation claims in large volumes.

 

Neuron Software: Making Sense of Sound

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Czech Republic

Neuron Software is a deep tech startup, exploring the use of self-teaching, constantly learning neural networks in a wide range of audio analysis and audio manipulation applications.
Imagine having a car mechanic in your pocket, able to diagnose a problem just by listening to it. Or being able to accurately document the emotions of your customers, every time anyone from your company talks to them.
Neuron Software’s technology will enable a broad range of new capabilities that are just starting to be explored.

Stream.Plus: The Last Video Platform You’ll Ever Need

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Czech Republic

Stream.Plus is the future of branded video distribution. Brands who have quality video content often lack control over the distribution and monetization of that content. Stream.Plus creates mobile and web apps for branded, interactive online TV channels that create a direct connection between consumers and brands.

NeuronAd: Ads for Everyone

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Czech Republic

Online publishers rely heavily on advertising for revenue. But 20% or more of internet users now have adblockers installed. NeuronAd helps online publishers show relevant, unobtrusive ads to adblocked visitors, while maintaining the speed, security, and experience that led those visitors to employ adblockers.

 

Speedifly: When in Doubt, Travel

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Bulgaria

SpeediFly is for spontaneous travelers who want to get away last minute, but don’t know where they can go on a budget.
It’s a mobile travel discovery platform that locates the customer and finds the 15 cheapest flights departing from and returning to the nearest airport in the next 10 days. Unlike clunky old-fashioned search engines, SpeediFly combines social dimensions like group travel planning, with the ability to discover destinations based on activities and interests.

 

TotemInteractive: Make Ads People Love

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Poland

TotemInteractive enables Digital Out of Home Advertising to become more than just a one-way brand-to-customer ad channel.
It’s a cloud based advertising platform that supports interactive content, like games and contests, by allowing people to control ads directly from their smartphones.
Drive real audience engagement with your live ads, by making ads people love, and love to play with.

Salutara: Your Health Matters

Salutara, Startupyard

Czech Republic

Salutara is a full-service online platform for medical travel. Every year, 11 Million people seek medical procedures that are not accessible or affordable in their home countries. With Salutara as a trusted advisor and intermediary, patients can search and compare clinics, arrange procedures, plan, book, and pay for a whole trip in one place. Travel for your health, with Salutara.

boatify: hop onboard (a boat!)

boatify

Switzerland

Boatify is for people who want to go on a boat ride, but don’t have easy and affordable access to a boat. It’s a web and mobile platform, where boat owners can earn money renting their boats directly.
Unlike typical boat rental services, boatify relies on a network of partner “officers,” who take responsibility for the end-to-end customer experience of each boat rental, making it a snap to safely rent and take a trip in a boat near you, anytime.

We look forward to seeing you at the Royal!

NeuronAd

NeuronAd: Ads for Everyone

Do you use AdBlock, or another ad-blocking solution? More and more, the answer to that question is yes. With the advent of adblocking for mobile, over 20% of online users now employ some form of ad blocker, and that proportion is growing rapidly.

Ads can be annoying, they often use too much data, and they can be loaded with unwanted code and invasive tracking. NeuronAd is working to reconcile the needs of online publishers, with the wishes of ordinary web users who are sick of invasive advertising on desktop and mobile. NeuronAd is a member of StartupYard 2016, and will present at our Demo Day, on April 6th.

I caught up with Karel Javurek, founder and CEO of NeuronAd, to talk to him about the state of online advertising, and his role in improving it. Here’s what he had to say:

Hi Karel, Tell us a little about yourself and NeurodAD. How did you come up with the idea?

My experience has lot to do with NeuronAD, because I’m a journalist and writer, owner of a small content website, and an entrepreneur. But i’m also a reader and i saw Adblock becoming stronger and stronger every year.

Some publishers do get a bit extreme with the number of ads on their sites, but Adblock is the opposite extreme – completely no ads. So I started thinking about that, and I realized that basically the current model of online advertising is broken.

People want content, and advertisers want impressions. But publishers have to balance these two needs, and they have a very hard time doing so. The economics of advertising are constantly pushing them to new extremes.

At some point, online ads stopped helping online publishers, and started to hurt them, and that starts to happen when the pain the ads are creating is real enough that people do something about it- like using AdBlock. And that happens essentially because the reader does not feel that their interests are aligned with the publisher. Instead, they see publishers as working for advertisers, even though they are relying on the publisher for content that they want to view.

There has to be some middle ground– a solution that can balance both sides.

Readers are ultimately the most important part of online advertising. That’s what advertisers are there for, and it’s why publishers exist. At the same time, advertising is ultimately meant to be beneficial to people. In a fundamental sense, advertising does help us to make choices about how we spend our money – and it can have a positive role in our lives.

You want to know if a product is right for you, or if something new is available, and advertising helps us learn things like that. But neither advertising nor publishing is going to work if the publisher can’t survive because half of the readers are blocking ads, and the other half are being attacked with them.

What we see today is the whole system sort of breaking down, and that’s bad for everyone. NeuronAd is set up for what I think the future of online ads is going to be– something much more sensitive to the needs and wishes of consumers.

Click to Tweet about NeuronAd!

 

Tell us a bit about your team as well. Who is working with you now? Are you looking for more people?

Right now we are about 8 people. As CEO I still do everything except programming, that is managed by the David Dutkovsky, our CTO. We are still mostly programmers and DevOps, but also one experienced sales pro from the US, who has worked more than 10 years in online advertising business, and led big teams of salespeople.

The NeuronAd Team

The NeuronAd Team, Karel in the middle.

 

Our business is strictly B2B, so we will need lot of sales help in order to expand. We are always looking for talented programmers as well. We are solving hard and unsolved problems, so it’s very interesting even from the architectural point of view.

NeuronAD defeats ad blockers. What’s the problem with ad blockers, considering that they are so popular?

The main problem with ad blockers is that they are too extreme – they block every ad on every page a user visit and usually, once a user installs them, they never uninstall them. Possibly over 20% of internet users now use some form of ad blocker, whether or not such technology is really needed to enjoy online content. In most cases, they simply aren’t necessary.

Making quality content isn’t free, and i think everyone who use adblock, knows this. Ads are  a great solution for a free internet, and they work not only for publishing, but also for Google, Facebook and a lot of other online companies and startups.

Some publishers are greedy, honestly, and they deploy too many ads, pop-ups and so on. But that in itself is an extreme situation, for which all publishers are being punished. We are trying to help conscientious publishers who display useful, relevant ads that are not obtrusive- as it should be.

Ads that are tasteful and well placed can add value to a reader’s experience. That is the kind of thing we want to support with our technology.

Can you talk a bit about how NeuronAD’s technology works? How does it get around Ad blockers?

Our solution gets around any type of blocking software in a browser- desktop or mobile – and can also get past adblocking on the network level, where it’s normally hard to do. So we can offer publishers a future-proof solution for the next generations of adblocker, not just the ones on the market today.

We do that by detecting when an adblocker is being used, and rebuilding that page with code the adblocker doesn’t recognize, delivering an “ad-lite” experience that an ad-sensitive user should find acceptable.

It’s a better alternative than, for example, barring ad-blocked users from visiting the site at all, as more and more publishers, such as Forbes, now do.

We’re building NeuronAd from the ground up, to tackle ad blocking technology where it will be two, three, or even five years from now.

We can also easily update our solution, so if there is any problem with any type of new adblocker, we will be able to patch our technology quickly, and publishers don’t need to take any action.

Will NeuronAd have any effect on website visitors who are not using ad blockers?

No. NeuronAd only affects users who are employing ad blocking technology. For typical visitors, NeuronAd has no effect on their experience, and nothing is changed at all.

Part of our mission is to change the business of online advertising by rewarding fair actors. Part of this is our firm commitment not to spy on or collect private data about site visitors. Much of what has driven people to adopt ad blockers has been privacy concerns, and with good reason. We want to encourage publishers to respect the privacy of their readers as well.

What is NeuronAd’s relationship with advertisers or ad networks?

Our backend can be connected to different ad networks and clients, so we can provide extra inventory for an advertiser, even on big websites and reaching people who don’t usually view ads.

The number of people with ad blockers grows at about 40 % every year. There are more than 200 million people with some kind of adblock installed, and that will double in the next few years. On some websites, the number of users with ad blocking software is now higher than 50%, and this puts a powerful strain on publishing as a viable business online.

How do you plan to grow in the coming 6 months to a year?

We are a global startup, and our reach is not limited by geography or language. We hope to be in the US within the next year – that’s an obvious market to tackle, and it is where much online advertising is focused.

We’re piloting the solution with a few Czech websites right now, and we hope to be serving ads very soon.

Long term, what do you hope NeuronAD’s role will be in the online advertising market?

Our goal is to make the internet a better place for all involved – for publishers, readers, and advertisers.  Publishers and advertisers can forget that readers are the real customer, so we focus on them quite a bit, providing an ad-light experience (less advertisement), more privacy (less tracking), more security (ads link check), and better performance (faster loading times, less data to download).

 

How has your experience at StartupYard shaped the company going forward? Are there any particular mentors who had an outsized impact on your development?

The experience with StartupYard has been fantastic. It’s accelerating every part of our project and we’ve had great feedback and contacts from a huge number of mentors. Every mentor is useful in some way, even if they’re from different market or segment. Sometimes even a small idea or feedback from a different point of view can shape your service or product to be much better.

 If I’m forced to name names, then Jan Urban, Andrej Kiška, Aleš Teska, and Viktor Fisher are examples of really important mentors for us. But in truth, there are many more who have played vital roles in shaping our development, and we are grateful to all of them. 

Are you currently looking for launch partners and early customers? How can people find out more?

We are looking for good partners from publishers and ad networks, that want be relevant in the future. More information is on our website Neuronad.com and you can also send email to info@neuronad.com. On our twitter page we are trying to cover new thing in the world of adblocking.

Speedifly

Speedifly: When in Doubt, Travel!

SpeediFly is for spontaneous travelers who want to get away last minute, but don’t know where they can go on a budget.
Unlike clunky old-fashioned search engines, SpeediFly combines social dimensions like group travel planning, with the ability to discover destinations based on activities and interests. It will allow friends and relatives to book flights together at one price, while splitting the bill, and to book truly last minute trips, even on the way to airport. 

I caught up with Co-Founders Alexander Karadjian and Stoyan Dobrev, the Bulgarian team behind Speedifly, to talk more about the young company that wants to take the next generation to the skies. Here’s what they had to say: 


Q: Hi Alex and Stoyan, tell us a bit about yourselves and the SpeediFly Team.

Alex: Hi Lloyd. Thanks for asking. Well, I spent the last eight years of my life studying architecture at Harvard, and a month after graduation decided to found a spontaneous travel startup!

I think that speaks to my spontaneous nature.  The truth is I have always been passionate for travel, which is why I took a semester off three times during these eight years and lived in Spain, the Netherlands, the Seychelles and Australia.

The other co-founders, Stoyan and Zahari, have been good friends of mine for many years. Actually, Stoyan dated my sister back in the day, and she always claims that she deserves a share in the company [smile].

Stoyan is also crazy about travel. He spent the last 4 years studying management in the UK and Hong Kong. Zahari is a friend from high school, whom I’ve known for more than 13 years. He is our tech genius living in his own world. In addition to his programming skills, he has quite a lot of experience with computer graphics and visual effects, which turned out to be invaluable for the team. 

 

Speedifly Team

Alex and Stoyan, CoFounders of Speedifly

 

Q: How did you come up with the concept for SpeediFly?

Alex: The idea for SpeediFly came up during a lunch conversation I had with a good friend at Harvard.

At that time I was working on my graduate thesis project, a proposal for London`s seventh airport, and all that occupied my mind was optimization of air travel, airport capacities and cost of airfare. We were discussing how every fifth seat on a plane that left Heathrow airport was empty.

I though that the business case for last-minute travel had not been pushed to its limits – as long as people can be convinced to act spontaneously and hop on the next plane, the opportunity is huge.

Now, it’s no shock that this isn’t a new idea by any means, but I thought previous attempts had been missing something. There was a lot of talk about “Uber for air-travel,” because Uber is also about managing the extra capacity of someone’s car.

But airlines and air-travel just don’t work that way. It takes a different kind of approach: something in between traditional travel agencies, and these on-demand service platforms.

So we built the platform to essentially tap into the benefits of on-demand functionality, in what is otherwise a more traditional, less on-demand business.

Tweet About Speedifly!

Q: What do you see as the last-minute travel industry’s biggest problem? How can it be solved?

Alex: Travel platforms featuring last-minute travel “sell” the price. It’s always the price of the ticket, the price of the hotel, the price of the car you rent.

But if you think about the nature of a last-minute trip, it’s all about the experience – it’s about seizing the moment and allowing people to discover fabulous destinations and share their adventures with friends. The price should be there only to show people that travel is not as expensive as they think – that they can afford it; but low price is not the key factor that motivates people to travel.

With all the information in social media, it’s so easy to analyze your customer’s interests and passions, and to customize the last-minute deals to their taste. Still, nobody does it yet.

This is one way to go about it. Also, just think about how difficult it is to make a group last-minute booking – by the time you call your friends, the deal is gone. We want to provide our customers with a platform where they can share flight information with friends in-app, invite these friends to join them on a flight and make the decisions live.

That’s much easier for people, and it’s about the experience.

Q: What makes SpeediFly different from typical metasearch platforms like Kayak, or booking platforms like SkyPicker?

Stoyan: Metasearch platforms like Kayak or Skyscanner simply aggregate large amounts of flight data and refer customers to the websites of airlines or online travel agencies where tickets can be booked.

It`s not uncommon for the price and the seat availability to change during this referral process, which, of course, disrupts the quick and easy nature of the booking and negatively effects the whole user experience. That`s why we don`t want to follow the metasearch model.

By contrast, Skypicker processes bookings and does not redirect customers to third-party websites. In this context, we will be a booking platform just like Skypicker. In fact, Skypicker is our flight data provider.

What`s unique about Speedifly is that it allows for interest-based searches like flights to skiing, surfing, concert or festival destinations. Birdwatching is also an option, although I don`t have high hopes for that one [laughs]. So, in a way SpeediFly is a travel discovery platform – the customer doesn’t have to know where he or she wants go, just what he wants to do.

What`s more, SpeediFly is a social booking platform where users can invite their Facebook friends, build their own travel communities within our app, share flights they are interested in, or flights they have booked, and invite others to join them on these flights.

Once we start understanding what the customer’s and his friends` preferences are, we will be able to recommend group getaways based on interests and budget. SpeediFly is all about making travel a social experience.

Q: Let’s talk a bit about your target market. Who do you see as your ideal customer, and what does that person value most? What will be special to them about SpeediFly?

Stoyan: Our go-to-market strategy is to target Millennials. Statistics show that on average Millennials travel way more than any other age group. Soon, millennials will account for a substantial part of the working population in Europe, enjoying more purchasing power than ever before.

We divide our target market into two segments – students (aged 18 to 24) and young professionals (aged 25 to 35). These are two groups that differ in their price-sensitivity and flexibility.

Let`s start with the students. They are very price-sensitive but have flexible schedules, which means that it is easier for them to take a long weekend or to skip the Friday class and jump on the next available flight. With SpeediFly, students will not only find it easier to discover relevant and cheap flights, but we expect them to use extensively the social dimension of the platform – it will allow them to share their travel intentions, invite friends and classmates to particular trips and organize group getaways.

Young professionals are less price-sensitive and less flexible, which has two important implications. First, the cheapest option is not necessarily the best one. Second, the timing of the trip and its duration really matter. That`s why I see the value for this group coming from the recommended deals we can make. SpeediFly can save busy young professionals a lot of time planning a quick trip – with us they can discover destinations related to personal preferences for hobbies, concerts, sport events, etc.

Q: Can you talk more about your go-to-market strategy? When and where will people be able to use SpeediFly for the first time?

Stoyan: On the 27th of March we are soft launching in London. We will make the private beta of our app available to 200 students from two different London universities. We want to see how people interact with the app, how they make use of its social functionality and where they see the added value.

A month later, we will officially launch the app in London and market it exclusively to university students. For 4 months SpeediFly will be available only in London and in September we will release it in Paris, Rome, Madrid and Amsterdam.

Q: What are your near term goals for the service? Where do you hope to be in a year?

Stoyan: Up to 3 months after the official launch we plan to integrate accommodation and event ticket (concerts, exhibitions, etc.) APIs, which will complete the cycle of organizing a spontaneous trip – book a flight, find a place to stay, and discover something cool to do once you are there.

Our next priority will be to enable collective bookings. You know how when you are organizing a trip for many people, someone usually pays for all the flight tickets? This is because if you buy them separately, most probably each one will have a different price, if there are seats still available.

Then the person who has made the payment has to collect his money back – it`s an annoying process. We want to allow one person to start a booking and then split the payment among all travelers. Just like Uber does it. Why isn’t that functionality already available to air travelers? It should be.

In one year? Well, as with every B2C startup we want to be viral among our target customers and have more than 100,000 active users. We will need to work hard to get traction in Paris, Rome, Amsterdam, and Madrid. We’re looking forward to the challenge and the new experiences.

Q: Long term, travel is very competitive. How will SpeediFly compete and stay relevant in such a crowded market? What will SpeediFly be in 5 years?

Alex: Relevance is actually the key factor here. The industry is indeed competitive but one of its major problems is that it lacks relevance in terms of the deals offered to customers.

It’s not a working solution to send email updates about cheap flights from Paris to Tokyo to a customer who lives in London; recommending a skiing destination to somebody who is not into skiing also doesn’t work.

Still, people are constantly bombarded with such irrelevant offers, and at SpeediFly we want to fight against exactly this problem. Constant analysis of our customers is a priority for our team – this is how we can make relevant recommendations and stay competitive in this market.

In 5 years we want to have a global product or at least to have expanded beyond European borders. After Europe, our next target geography is Southeast Asia.

speedifly launch

Q: In what ways has the concept of SpeediFly changed since you’ve joined StartupYard?

Stoyan: The first thing that pops in my mind is that we changed our name. (laughs) It was quite a contentious process at times. Now we are SpeediFly, and quite happy with that.

It is hard for me to express in a few words how much feedback and insight we were given for the last two months at StartupYard. Naturally, our concept changed substantially.

When we came to StartupYard, we did not even have a website. We had our core functionality – the 15 cheapest flights from the nearest airport within the following 10 days – and we thought we would be making money from selling cheap flights. In a sense, SpeediFly had a lot in common with any other online travel agency that sells cheap flights.

Now, after two months of mentoring and workshops, our ambition is to go way beyond the cost-saving concept. In fact, we realized that the full potential of the idea has little to do with cost-saving. It has a lot to do with social travel or collective travel.

If we go back to the basics of travel for a second, it is about experience, about the unknown and about the adventure. Unfortunately, if you go to the websites of our competitors, travel is all about price. We want to change that perception and at StartupYard many mentors helped us focus exactly on this. We want to escape from the cost-saving notion, create the largest community of spontaneous travelers and change the way people think about leisure travel.

Q: Are there any particular mentors from StartupYard who have had an especially big impact on the company’s development? How so?

Alex: You Lloyd, along with Cedric, have had an invaluable impact on our team. Sometimes, we take it for granted as we are together every day, all day long, but whether it’s for the landing page, for A/B testing or for fundraising campaigns, you have always been available to work with us.

Michal Jelinek and Wallace Green have been instrumental in fine-tuning our concept – they pushed us a lot to make the most of all the social interaction that is part and parcel of every travel experience. Wallace is a great believer in what we do and he has spent hours and hours with us working on the functionality and the definition of the added value of our mobile app. His enthusiasm about SpeediFly is contagious and we are really grateful for his input.

ClaimAir

Claimair: Fighting For Air Passengers’ Rights

ClaimAir helps travelers fight the airlines for compensation, because fliers don’t have the time and resources to do it themselves.
It’s is an automated platform that handles the end-to-end process of claiming owed compensation for delays, baggage mishandling, etc. Did you know that the average compensation owed was over 300 Euros?

I sat down this week with Jakub Ladra, Founder and CEO of ClaimAir, one of our 2016 Startups. Here’s what he had to say about fighting for the rights of passengers all over the world:


Hi Jakub, tell us a bit about ClaimAir, and why you decided to fight for the rights of airline passengers.

Hi Lloyd, thanks for asking. Let me ask you a question: the last time you had a flight delay, or a lost bag, how much money did the airline give you in compensation?

Now, if you’re like most people, the answer is that you didn’t get anything, or maybe the airline gave you enough money for a meal at the airport. But what people don’t know is that the airlines routinely owe much more, often hundreds of euros per person, for a delay or mishandling of bags.

ClaimAir makes sure travelers get flight and baggage compensations when they are lawfully owed by the airlines. Since ClaimAir works as an automated platform which allows us to process claims in high volume, we can provide our service not only directly to the travelers but also to our business partners.

These partners are companies like flight booking platforms, travel agencies, travel itinerary management systems, etc. We believe that our service can help them improve customer relationships, loyalty and last but not least, it gives them a strong competitive advantage. On the other hand, these partnerships help us to overcome our biggest challenge, which is the fact that travelers are not well aware of their rights and airlines usually take advantage of it.

 

Jakub Ladra, Claimair

Jakub Ladra of ClaimAir. Jakub has extensive experience in the airline industry, and wants to fundamentally change the way airlines treat their customers.

Back to your second question, my journey with air passenger’s rights started at the university when it was the topic of my thesis. It was in 2007 and no surprise, the thesis ended up in a box – luckily, not forever. I went through a couple of aviation-related corporate jobs, but I always knew it wasn’t what I wanted. I love the startup environment and the feeling of freedom which, in combination with my knowledge, naturally led to ClaimAir.

Do you see your mission as more than just taking advantage of the laws and regulations?

For us it’s not just about taking advantage of the laws and regulations. We live in an experience economy where customer service should be a priority. Trouble with your flight just happens, and obviously brings a lot of stress and frustration into your life. So our goal is to make the rules around air passenger’s rights as clear as possible and make air travel an even more comfortable way of exploring the world. We also have some plans that don’t relate to the regulated stuff, but I can’t tell you more at the moment.

What are some of the most common mistakes that air travelers make when it comes to getting what is owed them for delays, disruptions, and lost bags?

I wouldn’t call them mistakes. Travelers simply don’t know they are owed compensation and that airlines are in fact legally obliged to pay them out. For instance, when your flight is delayed for more than 3 hours on arrival, you can get €600 paid in cash. Regarding the baggage, the compensation can be up to €1,500. These are pretty good sums that airlines wish to be kept secret. Moreover, when you complain by yourself, the airline usually responds by using complicated legal arguments that you have no chance to understand and work against. The average traveler feels powerless next to the airlines.

What does it take, legally, to get an airline to pay legal compensation? Why is it so hard?

Naturally, it’s a common practice of a majority of airlines to keep their compensation budgets low. Therefore, if you don’t know the rules precisely and if you are unable to submit a strong letter of complaint by using relevant legal arguments, your chances to success are close to zero. The airlines usually respond by using some tricky legal provisions that exempt them from liability, but most of them are taken out of context. Overall, the legislation is damn complex and contains many grey zones, so it’s just difficult for an ordinary traveler to cope with it.

Let’s talk a bit about the numbers. How many travelers a day could benefit from your service? What are some of the other important industry stats?

Although I’ve devoted my professional career to aviation, I’m always amazed about those daily numbers. There are more than 9 million travelers transported by air every day and approximately 800 thousand of them are affected by any kind of flight disruption or baggage mishandling. It’s also worth mentioning that the average compensation we got for our customers in 2015 was €320. There are also projections that air travel industry should double in next 20 years.

Your team is growing quickly. What do you see as your biggest challenge as a company in the near term? What keeps you up at night right now?

A: Extremely quickly! If everything goes well and in line with our plans, we should have more than 100 employees by the end of 2016, which is the thing that actually keeps me up at night these days. Have I mentioned that we are hiring? (laughs)

Looking for a job? Tweet @ClaimAir now!


What kind of people are you looking for?

Anybody who speaks fluent English, has a passion to learn new things from the aviation industry and is willing to use the latest technology is more than welcome to reach out. We are currently based in Prague, but our goals are far beyond the borders of the local market. If any of your readers want to be a part of an international startup environment with a vision and strategy to create something big, I can’t wait to meet them.

Where do you plan for ClaimAir to be, as a company, in 5 years time? What will be your mission then?

We’re still an early stage startup so I primarily hope that we will still exist in 5 years. (laugh) But anyway, I have a clear vision of a perfectly seamless process of customer care that I would love to bring into life.

I would really like to have our service integrated with various travel solutions, so every time your flight goes wrong, we would automatically notify you about important facts and we would get you money without any intervention from your side. In other words, we would like to solve your traveling troubles in real time so you can feel secure, and as a bonus, the compensation will be automatically credited to your bank account.

Have any of the StartupYard mentors had an especially powerful impact on your trajectory as a company? How so?

jakub ladra, Claimair

Jakub talks with other 2016 founders at a StartupYard workshop


Not only mentors but all StartupYard team members, including you Lloyd, are extremely supportive and dedicated. I can’t thank you enough for allowing us to be here and for supporting our goals. I am sure that we wouldn’t make such a progress in just a few weeks otherwise. We’ve met more than 70 extremely experienced mentors yet and sorry, I can’t mention anyone in particular because I value all of them the same. They are busy professionals and they give us their precious free time to move our businesses forward. We got numerous valuable insights into our business as well as several important introductions to our potential business partners. I’d definitely recommend other early stage startups to do their best to make it into the next StartupYard’s batch.

This space has some active players already. Why is there room for ClaimAir in this market?

Of course, but I always find competitors as an important part of every industry. Their presence confirms that our business is viable and they also help us educate and evangelize the market. Why is there room for us? Remember the figures? 9 million travelers are transported by air every day. Moreover, we are the only ones who deal with baggage-related issues and I hope that our focus on a technology will quickly make us one of leading players.

Are you looking to raise investment right now?

Yes. In order to carry out our business plan, we are looking for an initial €300k investment.

liva judic

Liva Judic: Storytelling Between the Lines

Liva Judic is a financial journalist turned entrepreneur. Born in Madagascar, she was educated in Europe and has lived and worked across 4 continents. As a StartupYard mentor, Liva stresses efficient communication, and connecting emotionally across cultures by telling compelling stories that resonate with all audiences. She works individually each year with our startups to open up new avenues of storytelling.
In 2010, Liva founded Merrybubbles Communications to help fuel the fire for technology startups wanting to expand internationally. She lives in Miami Beach and shuttles between there, New York, San Francisco, London, Paris and Berlin.

I caught up with Liva  after her latest mentoring session with the StartupYard 2016 teams, to talk about her views on the industry, startups, and storytelling. Here’s what she had to say: 

Hi Liva, welcome to our blog. Is there anything you’d really like people to know about you, that they can’t find out by reading about you on LinkedIn?

Hi! What’s not showing through my LinkedIn… a lot of things, actually. The thing that I really want to share and is connected to what I do with StartupYard is that I’m passionate about design, aesthetics, especially minimalistic approaches. You can see it through my Instagram account, mostly, and my personal site LivaJudic.com. In terms of work, it transpires in the way I approach things, notably how I structure my interactions with businesses and startups. Short and laser-focused with the goal to make a lasting impact on their progress.

You founded Merrybubbles (the branding and communications firm) in 2011. What was the original vision for the firm? How has that evolved?

At the beginning, the idea was to provide my international experience and journalistic background to companies needing to open their outreach to foreign markets, notably English-speaking ones and mostly the U.S. Our first client was GDF Suez Trading and from there on, we started working with startups with ambitions to move to the U.S. in general. We pivoted, as per startup language, last year from an all-marcoms approach to a strictly branding offer, both strategy (which precludes all communications for any company) and implementation. And instead of purely startups, we have both narrowed and widened (I know, sounds contradictory but you’ll see what I mean) our focus to change makers/game changers. It means first, recognizing that small businesses and startups with women or minorities at their helm are a force to be reckoned with: they are innovators, just because of that leadership choice. It also means that we want to find businesses/startups with technologies or products that are making an impact on their ecosystems, improving quality of life, one way or another.

What makes Merrybubbles different from a typical branding and communications agency?

We only offer one product now (see, the narrowing down is surfacing…) Our approach is very streamlined to ensure maximal impact and ROI for our clients: we only sell one product. Yes, really. We work in a two-step process: we first lead a discovery and analysis of the business/startup in order to put together their brand identity and give the client the one-pager blueprint at the end of the very same day. That’s what we call Primer. Then, we narrow it down with them to execute on it: we ask specifically that the client has access to a screen (phone, tablet or computer) during business hours so we can communicate with them seamlessly for the following four days after Primer. At the end of that fourth day, they will leave with a logo, website, 4 social media profiles or pages of their choices, business card design and a one pager or a landing page for their specific need. In five business days, they are ready to launch.

You emphasize that Merrybubbles is focused on women and minority led organizations, yet you also mentor at the very male, very European StartupYard. Women make up a huge part of the market for emerging tech products, but we’ve struggled to attract women entrepreneurs to our program since the beginning. What could we be doing better, from your perspective?

Bear in mind that I’ve always worked (and thrived because it never bothered me) in male-dominated industries: financial journalism, diplomacy and government, tech startups. So being with StartupYard is not something out of the blue. I’m always happy to represent women in areas where there are so few of us, and it’s part of my thinking to actually organically integrate where women are scarce, a bit like a statement that we can do it: if I can do it, we all can.  

What I would say is that StartupYard has three points of leverage. One, you can onboard more female mentors. There are a lot of women with incredible track records out there who would be amazing adds to your roster of mentors. Number two, encourage applicants who have women in their teams or at the helm of those teams. How you do that is by communicating your awareness and support for more diverse teams. I know there are great diverse teams in Eastern Europe. I have met a few, especially when I am in Berlin, where I spend a fair amount of time. One was from Croatia and is now doing quite well for themselves, as they went through YC.

And of course, what you’re doing now, by giving me this opportunity to speak, is a great first step! Let’s keep doing more such things, I’ll be happy to support your efforts.

You emphasize storytelling in your startup mentorship. What does good storytelling mean to you? Why is it so important

Let’s see. You meet a stranger and s/he tells you a story, random conversation. It’s really not bad. You part ways. Then, on the same day, you meet another stranger. S/He also tells you a story. But this time, it actually makes you laugh, or it reminds you of this one adventure you went on with friends a while ago where you had felt so empowered, or it made you shiver… you part ways. A week after, you are telling a friend about that weird day where you had random conversations with two complete strangers. You can’t remember their names. Not really. But the one thing that you will remember is how that second stranger made you feel. That will stick with you. And you are able to tell the story s/he shared with you that day. The first story? Maybe vague details.

Now, apply that to startups and pitches. Instead of you, the recipient of the stories are investors or users. That’s why it’s so important. You weave your story to make an emotional impact and that’s how you relate to your audience. That’s why it’s crucial to nail your branding: it’s not just the logo and marketing collaterals, it’s the unsaid, what is between the lines that will make your story the best — it’s what is invisible but can only be perceived emotionally.

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We hear quite a lot about “branding” these days. What does branding really mean to you, and what should it mean to startups in Central Europe?

I think my previous response gives you a good idea of what branding should be. Don’t focus just on your logo or website as objects. Focus on them as a medium to convey the full experience of what you offer. This is why, for instance, we offer the Primer phase: we find out everything about the startup, its team, its values, its mission, its goals, but also the story of how the team member got together, what glues them together. We want to find out what makes them tick, what they hate. Of course, we want to see their vision. I always tell clients that we are exploring their full universe in order to be able to activate all 5 senses. Touch, feel, smell, see, taste. That’s how we are able to then build a brand identity that aligns with the startups’ values and culture. As regards startups and businesses from Central/Eastern Europe, this is how they can be authentic and genuine — and that, in turn, will allow them to be universal, go to foreign markets.

We often hear that European startups are “behind” those in the US or in Britain, particularly as it concerns marketing principles and communication skills. Of course the real picture is more subtle. Do you think there are mistakes in the overall narrative that US startups are “ahead” of others around the world?

It is a reality that the level of maturity of startup ecosystems around the world are different. It’s like with electronics. Do you remember the beginning, when the U.S. was making calculators, fax machines and even computers? What was the economic phase in Asia? It was copying. Then comes innovation, they started iterating faster, then took over: look at what happened with Samsung, for instance. You can’t burn through the stages, it takes time. It’s not just the startups, it’s also investors. In a place like Berlin, investors are still very shy and the startups are still used to presenting perfect solutions instead of MVPs to those investors. So their development phase is slowed down by a lack of funding. In the meantime, investors in the U.S. have had quite some time to become familiar with the startup ecosystems. They are bold and bet very early on, even at the stage of ideas, with no product yet. I’m not saying it’s better, it’s just different paradigms.

One thing that is VERY important to be aware of, however is this: regardless of the maturity of the market, developers in Europe, and more specifically in Central/Eastern Europe, are extremely skilled. Proof is, some of the most successful startups in Silicon Valley have gone through the process of working with remote teams from the region.

It’s important to look at the whole ecosystem, not just one side.

You met with the StartupYard startups recently. What did you learn from the experience?

This is my second year mentoring at StartupYard. As you asked me before about startups in Europe vs the U.S., I have to say that the level of maturity of this cohort is striking. Last year, they were good, and this year, they are even better. I’m not bashing on last year, no, that’s not what I mean. On average, the level of readiness overall, for seed stage startups, was pretty damn good. I am still involved with some of last year’s batch. You know, it’s also about who you click with. I believe a few of them will do really well. And this year is no exception. I’m very happy to be a mentor for StartupYard and very grateful for this opportunity too.

 

Satismeter: Meet the Founders

SatisMeter is perfect for online businesses that lack qualitative feedback from their users.
It’s an in-app feedback platform, that collects NPS data based on specific usage patterns. Unlike a traditional email survey or various in-house solutions, SatisMeter is an easy to integrate, multi-platform solution, perfect for small startups with only a few customers, all the way up to enterprise scale clients.

Satismeter’s current customers include BuzzSumo,  Udacity, Mention, Adroll, Dashlane,and MailJet. I sat down with the founders, brothers Jakub and Ondrej Sedlacek, to talk about Satismeter, and their unique team.

 

The Satismeter Brothers

The Satismeter Brothers, Jakub (left) and Ondrej (right)

You two are not only Co-Founders at SatisMeter, but brothers. Have you always worked well together, or was that a later development? Is it an advantage to work with a sibling as a co-founder?

Ondrej: Before SatisMeter neither of us thought our professional paths would ever meet.
Even though we are brothers, we are quite different.
Jakub is a technical person and a product guy with experience of leading GoodData front-end engineering for five years. I, on the other hand, am a sociable person with a background in IT sales, marketing and NGO fundraising.
Jakub: Being brothers has a great advantage, in that we know each other well and we can rely on each other in good and bad times. We share the same values and because we have different expertise we complement each other well.

Tell us a bit about how you came up with SatisMeter.

Jakub: I worked in the [Czech founded and Prague and San Francisco based] analytics company GoodData before and we struggled with the direction of our product and keeping focus on what our customers need. We started collecting customer feedback and it helped us tremendously with further product development. I was surprised there was no such service that would help automate the whole process. That’s where the idea for SatisMeter came from.

How can SatisMeter be used to improve how SaaS companies develop new features or improve retention of existing customers?

Jakub:  SaaS companies live off of customer subscriptions. They need to keep their customers as long as they possibly can. SatisMeter can be viewed as a churn reduction tool. We identify unsatisfied customers, and let SaaS companies work with these customers before they leave for the competition.

Ondrej: Also, most online businesses do not get enough user feedback. They optimize the whole user experience and new features based on analysing the behavior of users, but know very little about the actual needs behind this behaviour.
SatisMeter gathers this feedback directly inside web apps and shares it back to the right people in the organisation. Unlike most in-house solutions, SatisMeter can send the feedback not only to Support, but also to CRM, Analytics and Marketing tools, as well as other communication channels like Slack. This way the feedback doesn’t stay trapped in some helpdesk database, and the whole organization can see what their customers think.

You signed some very prominent clients pretty quickly, like Buzzsumo, MailJet, Mention, and AdRoll. What do you think got you this early traction?

Jakub:  We made the service very easy to start with and let the users see the value immediately. Also, unlike many surveys on the market, we really care about the experience of the end-user – Satismeter doesn’t block them from working and let them fill in our pop-up when they have time for it. This is why Satismeter has a 30% response rates on average.
Ondrej: Our first users came from partnership with customer data hub Segment.com. For example Mention’s Head of Growth found us on the Segment marketplace, and build their churn reduction process around our NPS platform. Later he even wrote a blogpost about this process, and the word of mouth started spreading. Satismeter have also been featured on ProductHunt, which helped as well.

Do you want to help Satismeter on their journey to the top? Click Below to Tweet about them now.

Click to Tweet about Satismeter!

Have you seen any unexpected uses of SatisMeter since you launched? Something that surprised you?

Jakub: When we launched, we saw SatisMeter as a tool for Product Managers to help them build a product their customers need. It surprised us that most people interested in SatisMeter were marketers and growth hackers who wanted to optimize their growth metrics. We unlocked many creative uses by integrating with other platforms and letting our customers work with the collected data. We already took a lot these ideas and implemented them right into SatisMeter.

What’s the short term plan for Satismeter? Where do you want to be in 6 months to a year?

Ondrej: There are four areas where Satismeter will focus: new platforms, new markets, better understanding of user feedback and actionable advice. We want to cover all platforms where users are communicating with businesses and our mobile survey will be launched in March. We are working with several communication platforms to collect user feedback for their customers. Some of our customers collect tens of thousands of responses a month and we would like to give insight not only whether their users are satisfied, but why. Also we already know how to identify the customers with higher churn risk. We want to advise on how to work with them right inside SatisMeter.

Which players do you view as your biggest potential competitors in this market, and why?

Jakub: At the moment our biggest competition are companies that are collecting NPS using email surveys. A surprisingly large number of companies are still using email surveys, although it’s much less efficient than an in-app solution. There are also many platforms that are doing really nice survey widgets, but don’t work very well with the collected data. Satismeter is trying to focus on an easy to use solution that will help companies to dramatically improve customer retention.

Can you tell us some of the most common mistakes that SaaS companies make when surveying their customers?

Jakub: Common mistake is that they just survey users and don’t follow-up with them. It’s a great way to engage with your happy customers and opportunity to proactively resolve issues of the unhappy ones.

What are some of the most common misconceptions about how NPS is used, and how it works?

Ondrej: The most common misconception people make is to look at NPS score and ask “What does this number mean to my business”. The NPS score alone is an indicator of how satisfied and loyal your customers are, but every business segment, every culture and every country has different perceptions and thus different benchmarks. The right way is to watch the NPS trend, correlate it with product and service changes, and decide how these changes influenced your customers’ satisfaction.
Jakub: NPS can be also used in many other ways to improve your business, for example as tool for better conversion of trial users into paying customers, or a way for better targeted marketing campaigns.

Has StartupYard been a positive experience so far for the team? How has it affected your overall approach to the company so far?

Jakub: StartupYard is a combination of connections, knowledge and experience. This is invaluable for first-time entrepreneurs like us. The first month was intense but Satismeter moved miles ahead in vision of our product and company. We are really excited to see what’s coming next.

Introducing the StartupYard 2016 Startups

StartupYard 2016 has been underway for just over a month now. So it’s time to make it official. After an exhaustive application process, and over a month of mentoring, StartupYard is proud to announce 9 new startups, who will present themselves at StartupYard 2016’s Demo Day, on April 6th.

Satismeter: Know Your Customers

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Czech Republic

SatisMeter is perfect for online businesses that lack qualitative feedback from their users.
It’s an in-app feedback platform, that collects NPS data based on specific usage patterns. Unlike a traditional email survey or various in-house solutions, SatisMeter is an easy to integrate, multi-platform solution, perfect for small startups with only a few customers, all the way up to enterprise scale clients.

Satismeter’s current customers include BuzzSumo,  Udacity, Mention, Adroll, Dashlane, and MailJet

Like SatisMeter? Click to Tweet about them!

 

ClaimAir: Know Your Rights. Get Paid.

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Czech Republic

ClaimAir helps travelers fight the airlines for compensation, because fliers don’t have the time and resources to do it themselves.
It’s is an automated platform that handles the end-to-end process of claiming owed compensation for delays, baggage mishandling, etc. Did you know that the average compensation owed was over 300 Euros?
Unlike travel agencies, ClaimAir is specialized in handling legal compensation claims in large volumes.

Like ClaimAir? Click to Tweet about them!

 

Neuron Software: Making Sense of Sound

NeuronSW_finalfor-web-01

Czech Republic

Neuron Software is a deep tech startup, exploring the use of self-teaching, constantly learning neural networks in a wide range of audio analysis and audio manipulation applications.
Imagine having a car mechanic in your pocket, able to diagnose a problem just by listening to it. Or being able to accurately document the emotions of your customers, every time anyone from your company talks to them.
Neuron Software’s technology will enable a broad range of new capabilities that are just starting to be explored.

 

Stream.Plus: The Last Video Platform You’ll Ever Need

stream_plus_logo-05_720

Czech Republic

Stream.Plus is the future of branded video distribution. Brands who have quality video content often lack control over the distribution and monetization of that content. Stream.Plus creates mobile and web apps for branded, interactive online TV channels that create a direct connection between consumers and brands.

Like Stream.Plus? Click to Tweet about them!

 

NeuronAd: Ads for Everyone

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Czech Republic

Online publishers rely heavily on advertising for revenue. But 20% or more of internet users now have adblockers installed. NeuronAd helps online publishers show relevant, unobtrusive ads to adblocked visitors, while maintaining the speed, security, and experience that led those visitors to employ adblockers.

Like NeuronAd? Click to Tweet about them!

 

Speedifly: When in Doubt, Travel

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Bulgaria

SpeediFly is for spontaneous travelers who want to get away last minute, but don’t know where they can go on a budget.
It’s a mobile travel discovery platform that locates the customer and finds the 15 cheapest flights departing from and returning to the nearest airport in the next 10 days. Unlike clunky old-fashioned search engines, SpeediFly combines social dimensions like group travel planning, with the ability to discover destinations based on activities and interests.

Like Speedifly? Click to Tweet about them!

 

TotemInteractive: Make Ads People Love

toteminteractive-icon-square

Poland

TotemInteractive enables Digital Out of Home Advertising to become more than just a one-way brand-to-customer ad channel.
It’s a cloud based advertising platform that supports interactive content, like games and contests, by allowing people to control ads directly from their smartphones.
Drive real audience engagement with your live ads, by making ads people love, and love to play with.

 

Salutara: Your Health Matters

Salutara, Startupyard

Czech Republic

Salutara is a full-service online platform for medical travel. Every year, 11 Million people seek medical procedures that are not accessible or affordable in their home countries. With Salutara as a trusted advisor and intermediary, patients can search and compare clinics, arrange procedures, plan, book, and pay for a whole trip in one place. Travel for your health, with Salutara.

Like Salutara? Click to Tweet about them!

 

boatify: hop onboard (a boat!)

boatify

Switzerland

Boatify is for people who want to go on a boat ride, but don’t have easy and affordable access to a boat. It’s a web and mobile platform, where boat owners can earn money renting their boats directly.
Unlike typical boat rental services, boatify relies on a network of partner “officers,” who take responsibility for the end-to-end customer experience of each boat rental, making it a snap to safely rent and take a trip in a boat near you, anytime.

 

The Teams

StartupYard Alum Gjirafa.com snags $2 Million Investment From Rockaway Capital

StartupYard is very excited to be able to announce a day we have been anticipating for some months. It’s now official. Global investment firm Rockaway Capital has invested $2 Million in StartupYard all-star Alum Gjirafa.com. The investment is aimed at growing the Balkans’ internet economy, and making Gjirafa, which is based in Kosovo and Albania, the regional leader in search, ecommerce, and online advertising.

Read the Story on TechCrunch.

Mergim Cahani, Co-Founder and CEO of Gjirafa, joined StartupYard as part of our 2014 cohort, and has continued to stay in close contact as a mentor and advisor for our startups. Rockaway Capital is also a StartupYard investor.

Mergim Cahani Gjirafa Investment

The investment follows Rockaway’s aggressive moves in European e-commerce investments of recent years, and it follows earlier investments in Gjirafa from angel investors, including Yandex’s Esther Dyson, Credo Ventures Partner Ondrej Bartos, and Roland Berger Managing Partner (and former StartupYard Mentor in ResidencePhilip Staehelin. Gjirafa secured its first angel investments while attending StartupYard.

This new capital will allow Gjirafa to expand more aggressively in the Albanian speaking regions of the Balkans. The deal also calls for Rockaway to commit considerable resources to bringing other internet properties to Albanian language audiences and businesses, building up the internet economy in the region in partnership with Gjirafa.com.

Gjirafa plans to advance Albania and Kosovo’s first native AdNetwork. They will also introduce e-commerce into the region, where the majority of people own no credit cards, but where the internet population is mobile-first, with over 50% of internet traffic going to smartphones. 70% of the populations of Kosovo and Albania are under the age of 35, presenting a huge capacity for growth in e-commerce and advertising going forward.

Click to Congratulate Gjirafa on Twitter

“This investment is more than just a bet on the explosive growth potential of the Balkans’ internet economy,” noted Gjirafa’s Founder and CEO, Albanian native Mergim Cahani. “ It’s going to help us accelerate that growth by bringing online services to the region that have never been seen here before.” Cahani has built the search company into a fast-growing organization, boasting 650% growth from late 2014, over 10 million searches executed, and over 1 Million visitors in the past 10 weeks alone.

“This is a clear validation of the potential we have seen in Mergim Cahani and the whole Gjirafa team since we invited them to join StartupYard in 2014,” said StartupYard Managing Director Cedric Maloux. “It’s also a vote of confidence in the StartupYard community and program. This is a smart bet for Rockaway, and a big deal for every day people and businesses in Kosovo and Albania.”

An exit is not a vision

Get It Done, Then Get it Right

Get it done, then get it right. I find myself saying that a lot in the last week. Our startups are now two weeks into the program, and they’re getting a lot of advice. They’re getting so much advice, that it’s forcing them to rethink important assumptions they’ve been making about their market, their business, and their products.

They’re learning to question everything they took for granted before. And yet, this is also a time in which they have to execute faster than they ever have. Constant mentor meetings where your basic understanding of things is being questioned, is very hard to reconcile with the urgency to get it done, and get them out into the world.

Get it Done
get it done

One very dangerous trap for startups in this stage, and one that is a fact of life particularly in an accelerator, is that of “over-mentoring.” Last week, after one meeting, Executive In Residence Viktor Fischer put it to me this way: “Startup founders have to be good listeners. But sometimes they can even listen too much. Then, before you realize what’s happening, they’re interviewing the mentors about what they need to do next, instead of making decisions and dealing with the consequences. They’ve been over-mentored.”

This cuts right to the heart of the problem, I think. Startups can get caught in a cycle of analysis in which they devise ever more elaborate and subtle plans. The plans they are making get more and more fantastical, and yet not a line of code gets written, and not a single customer gets approached.

I’ve seen startups with ridiculously elaborate onboarding charts and picture-perfect mockups of web pages that exist only in those forms. And in a way, these startups are setting themselves up for very big disappointments, when they inevitably find out that the designs and charts they’ve spent so much time on don’t work when finally, laboriously implemented. Will these founders then go back to the drawing board, throw out all that code, and completely rewrite the plan?

That can become the only way a startup knows how to work, and it turns small problems, like the placement of a button on a landing page, or the exact order and number of items in an onboarding process, into huge, crushing burdens.

Quick and Dirty

Reid Hoffman (founder of Linkedin) has famously referred to getting things done as a startup this way: “you jump off a cliff, and you assemble an airplane on the way down.”

For a long time, that sounded to me like so much tech-industry jargon. People often said it, but it was just too macho for me. Too much brag.

But in the past few years, I’ve come to appreciate the sentiment in an entirely new way, as I have watched startups essentially re-invent the concept of flight, test multiple designs with elaborate models, and then, just before they’re almost completely out of money, more or less tumbled over the cliff without the materials necessary to build the aforementioned plane at all.

The old adage “you only get one chance at a good first impression,” is something a lot of our startup founders take too closely to heart. I’ve realized that more importantly, a startup has to worry about having any chance to make any impression at all, much less a good one.

So I’ve taken to pushing our startups to be, as I call it: “quick and dirty.” When one startup was struggling with a new pricing strategy and pricing pages, I asked them how long it would take them to make a pricing page that looked decent, and worked as expected.

“Well,” the answer came, “we have to make some changes in the product to support the new pricing, and then design the page, and then we can release it in a few weeks.”

I wasn’t having it. “How can you do this in the quickest, dirtiest way possible?”

They weren’t sure what I was talking about.

“I’m saying, build the page, then connect it to your existing product, and then fix the product so that the new pricing works properly with the new types of users.”

“That will be really messy, and there will be some bugs.”

“And you can fix those bugs?”

“Yeah, we guess so.”

“Good, so get this done by Monday, and we will release it, bugs and all”  


The founders walked away in slight shock. Their 2 week development process had been cut to 3 days, and they were not going to be able to completely connect the new pricing with the product itself, so the product wouldn’t work exactly as expected when new customers activated trials. The product would not be perfect.


But the next day, they came to me with a new pricing page done. It looked decent. And when you clicked on the prices, it would lead to a trial signup. The founders would then manually connect each account to the account functionalities that had been requested on the pricing page. It was ugly as a solution, but it did work, and now they were able to immediately see whether the new pricing was going to attract customers or not.

If they had to take time out of their day to manually add more users, and it became a big problem, it would at least be a good problem. And they’d have a very good, very revenue oriented reason to solve it.

The two weeks were a fantasy- but now they were dealing with something that needed their attention in order to work. That made them work harder, and more efficiently, and they had it working in far less time than they had anticipated.

Interesting in Theory

Part and parcel of this problem is that startups can stay too long in the realm of theories and ideas, and keep their mentoring sessions on the surface, rather than having mentors react critically to real work that has been done.

I love to discuss ideas with startups, but there is only so much I can do by imparting my philosophy and my instincts about what they should do next. If a startup asks me how to plan an email campaign or a landing page, I may have a lot to say. But that won’t be 10% of the value the startup would get if they just created that campaign, or built that landing page, and then came to me for a reaction.

With something real, I can point out mistakes, and push them in the right direction, telling them as much what not to do, as what to do. If it’s just a plan, I have know way of knowing whether they have good instincts or not. I don’t know if the even can get it done. I don’t know how capable they are, so I can’t calibrate my advice to best help them as individuals.

 

Jumping Off the Cliff

get it done, then get it right

This is really what jumping off the cliff means. Engineers naturally seek order. They try to anticipate problems in order to solve them before they arise. But you need to have some problems in order to motivate yourself to be productive. You also need to be in contact with your users in order to understand what they want.

The internet today isn’t the same as big industry a century ago. Companies don’t have one shot at getting things exactly right. They now have to create that shot, and correct their errors and fire again as fast as they can.

A hundred years ago, if Ford built and sold 10,000 cars, they all had to pretty much work right away. The web has changed that, but engineers haven’t totally recovered from that 20th century mentality. Still, it’s essential that startups break out of “planning mode,” and put themselves in uncomfortable and dangerous territory. It’s the only way they can distinguish themselves between the planners, and get it done.

User Stories and User Focused Development

Our startups are most often comprised of technical talents, with some experience in software development. But that isn’t always the case. Insight and innovation can come from many quarters, and we also take teams with little technical experience, but plenty of drive and vision.

Getting a software engineer to help you execute a vision, even a complex one, doesn’t have to be too difficult. But it can be overwhelming for both the entrepreneur and the engineer, when they don’t know how to speak each other’s languages.

To non-technical founders, a software engineer can seem sort of like a Jedi Master. He’s wise, but he only answers questions in ways that make sense to him.

We sat down with one such startup this week, and they had a pretty straightforward issue. Where do we start? We know what product we want to build, but what do we ask our software master to do first?

User Focused, Not Feature Focused

We constantly preach to our startups about being user focused. That isn’t just a philosophical stance or an attitude. Agile development means explicitly stating the outcomes that users will experience, and executing around those outcomes.

A truly agile team expresses the results of their work as a necessary precursor to doing the work, making sure that they aren’t wasting time on things that don’t have the user experience and user outcomes in mind. Just as a positioning statement  is an expression of what a company is, as defined by the problem it will solve, and for whom, user stories also revolve around solving problems for users, and accomplishing user oriented goals.

The Agile User Story

In agile development, a “user story” is a way of talking about an imagined functionality or feature. It usually follows a template like this: As a <type of user>, I want <some goal> so that <some reason>.

A product roadmap may contain hundreds of such user stories, describing the minute  functionalities of the service. These stories can be told from many different perspectives; from that of the user, the administrator, the power user, the first time user, or others.

These stories can range from the simple to the complex. A simple user story, like As a user, I want to view the FAQ, so I can get help, might be accomplished in just a few lines of code.

Other stories may involve a long list of sub-stories, detailing the steps necessary to accomplish the user goal. So, for example, if you needed to include a functionality that allows a user to recover their password, you would put it this way: As a User, I want to recover my password, so I can log in. But that story might include a whole subset of stories: As a user, I want to request a password reset, and then, As a user, I want to reset my password using a link sent to my email, followed by As a user, I want to enter a new password.

In addition, “conditions of satisfaction,” can be added to even the simplest user story, as a way of ensuring that the functionality or feature will work as intended.

For example, we might add certain conditions to the above user stories like:

  • Make sure the user gets the recovery email right away
  • Make sure the system doesn’t allow the recovery email to be sent twice in under 5 minutes
  • Don’t allow the user to enter the same password as was previously used
  • Don’t allow the user to reset the password more than once using the same link

These conditions set further tasks for the engineer, and will help define a successful iteration of the feature or functionality.

Mike Cohn, of Mountain Goat Software, does a great job of explaining this process in his post on User Stories.

Who Are User Stories For?

In a small startup with an agile approach, the whole team can generate user stories. A user story can come up as a new feature idea, or as something to fill a missing functionality that is needed to make the product viable.

And user stories don’t just affect customers and users. They need to be generated for other users of the product, including administrators, and even other products and programs that may interact with yours.

It’s the job of the product owner (the person ultimately responsible for the timeline of development and priorities), to decide which user stories should be addressed in which order. It’s the job of the software developer(s) to implement the stories as code, and the UI designer to give visible access to those functionalities to users.

At the beginning, when very little code has been written, a set of user stories is very useful in developing a product roadmap. Features and functions have to be prioritized, and by grouping user stories into two or more large categories like: “MVP,” and “Future,” you can begin to get a rough sense of the work needed to launch a product, and what that product will contain.

Agile projects work based on a prioritized backlog- with the engineers and designers working on the highest priority stories first. This can help a product owner strategize, and avoid wasting time on developing features they would like to have, but which aren’t as important as developing the MVP, or keeping it working.