StartupYard Fastlanes 2 Companies from Kosovo

Call it tiny, but don’t underestimate the young republic of Kosovo, where StartupYard managing director Cedric Maloux and I spent two amazing days and nights last week, meeting startupers and young people who are full of energy and promise for the future. Here are a few of the takeaways:

A Beautiful Place to Visit

Set aside your assumptions about the Balkans. While Pristina, the capital, doesn’t have the hallmarks of an old European city, with ancient gardens and cathedrals, or many quaint old cafes on stony streets (streets that aren’t paved are dirt tracks), it has its own kind of weird beauty. The city is a mix of the not-so-old, and the brand new. A crazy quilt of apartment blocks, avenues, standalone restaurants, and gleaming hotels.

We were told during our visit that remittances from the Albanian diaspora are one of the main sources of capital in the country. That money is proof of Albanian and Kosovan success around the world, and a sign that Kosovars and Albanians, by and large, are committed to returning home. You can see the effect of capital returning to the country: new construction is everywhere, and restaurants and cafes have sprouted on every street. In just a few days, we met dozens of people who had been educated outside the country, run successful businesses and made money- and all had come back.

Kosovo, perhaps surprisingly, considering its history of ethnic conflict, is rated among the freest and most equal nations, particularly majority Muslim nations. Over 95% of Kosovars are counted as Muslims, and yet the country is officially secular, with freedom of religion upheld for all.

Young and Hungry

With an average wage of just 300 Euros a month (Kosovo uses the Euro, although it is not a Eurozone country or even a member of the EU), the country’s standard of living is obviously lower than in the EU. There is also a massive trade imbalance, with the country importing far more than it produces.

But that situation has been improving, with 5% growth in GDP per year between 2003 and 2011. The private sector, virtually non-existent in 1999, has grown steadily. We encountered a strong sense of optimism from the entrepreneurs we met, mostly at ICK (Innovation Center Kosovo), a non-profit business incubator which is funded by the Norwegian Embassy, among other benefactors.

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The country is also young, with the fastest rate of population growth in Europe, at 1.6%. This demographic pressure, plus a high rate of unemployment, means that many young Kosovars are experimenting with new business ideas, and looking to bring foreign capital and foreign business into the country.

A Lot to Learn

Cedric and I had lunch with Driton Hapciu, an ICK Board Member, and Renaissance man in the Kosovan tech industry. An electrical engineer by training, Hapciu was among the first to found an IT firm in Kosovo, long before the country formally existed, back in 1994. He pursued Peace Studies in Norway, and now, he says: “I’m just here to help.” He talked about the need for practical business experience and programming skills among young Kosovan engineers, who are educated heavily in math, but leave university with few real job skills.

Hapciu was also among the very first mentors to advise Mergim Cahani, in the earliest days of Gjirafa before the team joined StartupYard, and became a growing force in the Albanian and Kosovan tech scene. Every entrepreneur we met knew StartupYard because they knew Gjirafa, and most were eager to follow the search company’s example.

Small Fish Attract Big Fish

One gets the sense when talking to Kosovan entrepreneurs, that anything is still possible on the Albanian web. Basic services that Europeans and Americans take for granted have not been implemented yet. Online payment systems, e-commerce, online advertising, and marketing are in their infancy. There is not even a dominant platform for business listings in the country, and until the advent of Gjirafa, there was no online access to the country’s 100,000+ bus routes and other transport information.

I meet with a Kosovan startuper to talk about his project.

I meet with a Kosovan startuper to talk about his project.

Indeed, we were understandably skeptical when we first heard the pitch for Gjirafa, a “Seznam for the Albanian Web,” but meeting with tech entrepreneurs in Kosovo, one can see that these deficiencies also represent enormous opportunities. In what other country in Europe can a startup reasonably hope to become the gateway to the web for the next generation? That position is filled almost everywhere, by the likes of Google, Facebook, or other global players.

Their entrenchment also means that few companies seriously challenge them to keep innovating in smaller markets like Albania and Kosovo- I think this is why Google has ignored the region until now. And competition on the local level is of course good. Just ask the Czechs, who, thanks to Sezam.cz and its serious challenge to Google’s dominance, benefit from the fight to win market share with better products, faster speeds, and more alternatives. Google is rumored to spend more on development per user in the Czech market than in any other market in Europe. That’s no accident.

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Cedric Maloux gives his pitch training workshop.

With plenty of room for local growth, startups in Kosovo hope to prove that their innovations can compete on the global stage. While many of the entrepreneurs I met with during our 2 days there were eager, they were often naive about the demands of the global market. Instead of innovating around a single vertical, trying to solve a single real problem, many presented amorphous business concepts that incorporated many different solutions for a whole host of issues.

This is not surprising, given that they’re dealing with a market in which there are no dominant solutions for many common problems. How can a startup based on retail operate in a country where e-commerce has almost no penetration? And what good is an online media business if it doesn’t have an ad-platform that can support it? The temptation is to try and re-invent e-commerce and advertising in order to have a market to serve. My hope is that players like Gjirafa will be able to provide a sort of guiding light for other local startups, encouraging them to work in narrower verticals, and providing a broad basis for the growth of online business in the region.

So keep your eyes on Kosovo.

Photos thanks to Innovation Center Kosovo (ICK)

7 Things the Government Could Do For the Startup Ecosystem

We talk to mentors, investors, entrepreneurs, and startup founders on a daily basis at StartupYard. Just last week, we hosted an in-depth discussion with Ales Teska, of TeskaLabs, who recently moved his company to London, about the Czech startup ecosystem, and how it compares (or doesn’t) with its London counterpart.

We’ve also hosted several interviews recently with StartupYard mentors and investors such as Andrej Kiska and Ondrej Krajicek, that focused among other things, on the impact that government policies can have on the startup ecosystem.

We often trumpet the benefits of doing business in the Czech Republic, and those benefits are very real. A low cost of living, low cost of doing business environment with a high number of skilled IT workers and engineers makes the Czech Republic competitive in the world of startups.

But good enough, for us, just isn’t good enough. Here are a few ways we think we (and other startup ecosystems) could do better through smarter government.

Starting Off Equal


Here we’re going to take the long view, and look at Europe as a whole. While, as Andrej Kiska pointed out in his interview with me in July, incorporation may be relatively easy in the Czech Republic, from his perspective as a partner at Credo Ventures, that doesn’t mean that the current regime is encouraging people to start new companies.

Incorporation may be easy if dealing with corporate structures is your day job. But entrepreneurs are engineers, artists, artisans, and inventors. They are not lawyers or accountants, and most aren’t even sure of which kind of lawyers and accountants they might need to hire to get the job done.

Incorporation in the Czech Republic still takes time, paperwork, signatures, notaries, bank accounts, identification, and in-person visits to various offices and departments. Contrast that with founding a company in the UK, where the process is fully electronic and fully supported by Gov.uk, or even better, founding a company in Estonia, a world leader in digital entrepreneurship innovation, where it takes literally minutes to have a company off the ground.

An entrepreneur in Estonia is already off and running for virtually no cost, while one in the Czech Republic is waiting for a criminal background check, registering a trade license, paying for notaries and articles of association, waiting in line at the bank and many other details, and spending about 30 days (minimum) and over 1,000 Euros for the privilege of doing all that.

In startupland, the costs of failure determine our appetite for risk. We should be taking more risks, more often, and we should be minimizing the costs of failure.

A Europe-wide, single framework for starting a business should be created to allow companies in any European country to start businesses in a single legal environment, in as short a time as possible. The system should be flexible enough to allow different companies to operate under the laws of their respective countries, but simple enough to allow anyone to start a business anywhere, whether or not they are a citizen, or even a long term resident of that state.

Estonia has proven with its digital residency program, that a paperless bureaucracy can better adapt to the needs of the modern digital economy. We need such programs Europe-wide.

Investor Incentives

Startup ecosystems depend upon and thrive on the investments of angels and VCs who are aware of the risks. We have talked here often about the risk aversion of Czech investors, who are reputed for their conservativeness. While that may only be partly true, it is no secret that the Czech Republic does have a smaller volume of such investments than neighboring countries like Germany, or France, even accounting for their larger populations.

We need to encourage investment in riskier ventures like startups, by offering a combination of tax incentives and government backed investment matching programs for startups and their investors to take advantage of.

This year, StartupYard has taken advantage of FiWare, an EC grant program which has allowed us to tie our recommendations for the allocations of grants to the success of individual startups raising money after our program. Through this program, we were part of the fund that helped raise 337K Euros for TeskaLabs, the fastest raised pre-seed funding round in Czech history. Our ability to help TeskaLabs meet their immediate needs, grow their sales pipeline, and become a more attractive opportunity for private investors.

The Czech Republic, along with individual municipalities and regional authorities, should replicate that success by funding grant programs that go directly to startups, by supporting existing venture capital deals, and make them even more enticing to investors.

The prevailing system forces startups to seek grants alongside private investments. But as Ondrej Krajicek detailed in his interview with me recently, this is the wrong way around:

“It happens to us from time to time as well that companies approach us with projects that don’t really need our involvement, but need a corporate partner for government funding. I don’t accept these sorts of arrangements as a rule.

We have projects at Y Soft that also seek public funding – I find myself in an awkward situation thinking: how can we differentiate as a real project with these projects designed to get funding? We are a real project, not one designed to meet the specifications of a grant, so we ironically have less of a chance of getting the funding for that. And that isn’t the way it is supposed to work.” – Ondrej Krajicek, Y Soft Ventures

The government should not be in the business of deciding which startups deserve investment capital. That produces companies that get investments because they’re good at convincing the government to give it to them, not convincing customers to buy from them or real investors to invest in them. Instead, the government should support qualified investors by giving them incentives to invest, including matching funds on all their startup investments.

To push new investors and high net worth people to invest in technology, startups should be classed as a special investment category, and investors should be allowed to deduct their investments in startups from capital gains taxes.

Social and Employment Incentives

As Ales Teska noted in his talk with us at StartupYard FastLane last week, a startup founder can expect to spend most of his or her time during the company’s initial growth phase, in hiring new employees. The Czech Republic is not lacking in talent, but startups have few competitive advantages against big employers who can offer not only competitive salaries, but also benefits.

The government should incentivize startup hiring by making it easier and less costly to leave the corporate environment, and join a startup. It can do this by subsidizing the costs of health and social insurance for startups hiring their first employees, within the first few years of operation.

This would allow startups to cut the costs of hiring, and pass the savings on to their employees, and it would discourage small companies from only hiring “sole trader” contractors who subsidize their own social and health insurance, and have little to no job security. Today, a large number of small companies abuse the Zivnostenski List (Sole Trader) system, because the costs of hiring employees directly are prohibitively high.

Welcoming Immigrants

The Czech population has remained virtually steady for over 50 years, while the population has continued to age. As is true in many developed European countries, the Czech birth rate dropped below replacement rate (the rate at which the population has enough children to replace themselves, about 2.1 births per couple), in 1980, with the average lifetime birth rate reaching a low of 1.13 in 1999, and rising slowly to 1.53 last year.

At current birth rates, without an increase in immigration, the Czech population could fall by as much as 30% in the next 30 years.  Up to 100,000 fresh immigrants might be needed every year to keep the population steady at the current level, and avoid a demographic and fiscal crisis. Meanwhile, Czech government policy has been lax at best about confronting future challenges.

Shamefully, The Czech Republic waited until only last year to amend its citizenship laws to recognize Czech-born foreigners who had lived their whole lives in the Czech Republic as deserving of automatic citizenship. Before that, 2nd and even 3rd generation Ukrainian, Polish, and Vietnamese residents were not necessarily eligible for citizenship in the only country they had ever known.

In addition, today, a foreigner’s time spent as a full-time student in the Czech Republic counts at only half the normal rate when it comes to qualifying for permanent residence. At the same time, foreigners who study in the Czech language attend university for free.

This means that the Czech Republic is financing foreign students to get university degrees, and then discouraging them from staying and contributing to the Czech economy by becoming permanent residents. This is not only unfair, it is idiotic. Foreign students are exactly the people we need in our workforce.

The government should abolish immigration laws which limit the eligibility of foreign students to obtain permanent residency and work permits after receiving university degrees in the Czech Republic.

Currently, fully half of medical school graduates in the Czech Republic emigrate every year. Figures aren’t available for IT workers, but the numbers certainly high.

Accelerators in the US, not a country where immigration is easy, manage to get visas for their visiting teams within about 2 weeks. StartupYard averages 2 months. In addition, companies incorporated by foreigners face a never ending string of pointless administrative challenges.

We need sensible but aggressive programs for attracting and retaining talent.

The government should also create special entrepreneurial visa categories for startups that are capitalized, and which choose to base their operations in the Czech Republic.

Hiring foreign workers should be getting easier as the population ages. Not harder. With the Czech Republic’s low unemployment, more skilled workers are needed to meet the needs of the digital economy.

Education and Language

Speaking of education, here is a point where the Czech Republic remains fairly competitive. There are a large number of high-skilled and medium-skilled IT workers, engineers, and programmers leaving Czech educational institutions and seeking jobs here and abroad.

While English fluency is stronger among IT workers than the general population, it remains significantly weaker than in the same population in Germany. As a whole, this country rates a score of 57.42 on the EF English Proficiency Index, ranking 19th of 63 countries ranked. That is better than Spain, South Korea, Italy, Slovakia, and even France, but we still lag behind Germany (at no. 10), Estonia (no. 8), Poland (no. 6), and all the Scandinavian countries (which occupy all the top 5 positions).

English proficiency is a key determiner of economic competitiveness. The Economist calculates that a second language (other than English) contributes to as much as a 4% rise in lifetime earnings for individuals from Britain. Though no comprehensive studies exist, some evidence suggests that English fluency for non-native speakers can increase individual earning potential by more than 30% on average. In the IT field, that number is bound to be even higher.

The Czech system should take cues from the most successful European education systems when it comes to English. Ample evidence shows that early childhood education in languages is vastly superior to education in teenage and early adult years. Denmark, the highest rated country on the EF index, begins compulsory English education at the age of 6. In addition, children’s programming from Britain and America is not dubbed, as it is in the Czech Republic.

In addition, there is little overlap in the Czech higher education system between engineering and hard sciences, and soft sciences like economics, business, psychology, and communications. American entrepreneurs benefit from a liberal education system, in which graduates are required to gain a rounded education to complement their specializations.

In California, for example, engineering students are explicitly exempt from the state cap on enrollment length in state universities, meaning that engineering students may seek complementary degrees in any subject offered. There is no need even to apply for enrollment in these programs as an engineering or computer science student. As a result, a majority of undergraduates in California now attend university for 5 years, and most now gain two undergraduate degrees.

Czech undergraduates should be encouraged to seek multidisciplinary degrees that bridge engineering, computer sciences, soft sciences and the arts. Entrepreneurs need to be well rounded in all these areas in order to compete internationally.

Legal Incentives

I touched earlier on the costs of starting a business in the Czech Republic. These costs should be zeroed out, and incorporation should be liberalized to allow anyone to start, and shut down a startup quickly and easily.

As Ondrej Krajicek noted on our blog earlier this summer: “[In the Czech Republic] failure equals punishment. When you fail and your project goes bankrupt, the state punishes you and the society punishes you. Instead of appreciating that you tried and failed, you are the one who’s bankrupt. Moreover, you cannot even establish new business for some time, not to mention the social stigma.”

Czech banks still practice the blacklisting of corporate officers who shut down companies and cancel corporate accounts, making it more difficult (and expensive) to found new companies. This practice should end, and the government should encourage banks to work more openly with small businesses and startups.

In addition, the Czech Republic should stringently avoid such anti-investment policies as Spain’s recent proposed tax reforms, which punish investors and startups that expand abroad by making them pay capital gains taxes on their market value, even when that position is not liquid.

Business and Political Culture

As Red Herring wrote last month about the Czech ecosystem, and the role of the government in supporting it, there is little practical support coming from the current government. There was not much anyone could say on the Zeman government’s behalf. Contrasted with Slovakia, and President Andrej Kiska’s bullish view of startups and innovation, the Czech government seems positively old-fashioned.

The Czech finance minister, Andrej Babis, recently attended the Czech Invest trip to Silicon Valley with startup alum Vit Horky of Brand Embassy, and our own Philip Staehelin, Exec in Residence at StartupYard in 2015.

This was a bit of an about-face for Babis, who famously called startups and small business development “ cliches and bullshit,” (in Czech: “klišé a kecy”), in an interview last year. He called for Czechs to focus on traditional, established businesses.

This rank of old Czech businessmen see startups as full of hobbyists and tinkerers who are long on ideas and short on real business solutions. That might have been true in 1992, but meanwhile, the Czech Republic has spawned Seznam, a one-time startup that now competes head-to-head with Google for the Czech search market. And we need not even mention Avast, AVG, SocialBakers, Apiary, or a dozen others. They were all startups once.

This is disappointingly myopic, but not atypical for a Czech politician, who sees the contribution of startups as secondary to those of large industries like heavy manufacturing, mining, energy production, or even tourism. But it’s wrongheaded too.

The startups ecosystem breeds innovative new solutions that can transform whole industries. Startups work best on the bleeding edge of innovation, and can afford to take risks and make predictions that large businesses can’t. A healthy national economy requires a healthy, competitive startup ecosystem.

Would Babis welcome a DropBox, a SoftLayer, or a SendGrid in the Czech Republic? He would have to accept that these billion dollar companies started out as “cliches and bullshit,” as all startups inevitably do.

The Czech Republic needs wise leaders who lean into the future, rather than dismissing the work of startups and innovators in this way. Politicians who are not captives to traditional business interests will see the potential for Czech startups to achieve success on the world stage. We need the government to take the startup ecosystem seriously, as its counterparts have done in Berlin, London, and Washington, and wake up to the 21st century economy.

Update! StartupYard FastLane: Pitch Us in one of 6 Cities in September

The time has come! Today, we kick off our 6 city tour of Central European capitals, visiting incubators and workspaces in the Czech Republic, Romania, Bulgaria, Kosovo, and Poland.

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Startups in these countries will have the unique opportunity to pitch StartupYard’s team in person, and jump ahead to the final rounds of selection for StartupYard 2016, kicking off in January.

After applications close November 1st, StartupYard will select up to 10 teams to join us at StartupYard 2016, where they will receive 30,000+ Euros in investment, and over 500,000 Euros in perks, as part of an intensive, 3 month mentorship based program with dozens of workshops, and meetings with scores of mentors. Our program has accelerated 35 startups since 2011.

StartupYard, Fastlane 2016

StartupYard is expecting hundreds of individual startup applications from about a dozen countries for our 2016 cohort. We work hard to make the application process as fair as possible, but that doesn’t mean that it’s a perfect process.

Through a written application, much less one of hundreds like it, it’s very difficult to judge the passion, excitement, intelligence, and flexibility of an unknown startuper.

StartupYard is forced every year to relegate the vast majority of applications we receive to the dustbin, usually without ever meeting or really getting to know the applicants. We have to make very difficult decisions about hundreds of startups, based on very little information.

We probably miss out on amazing startups every year, because we don’t have time to get to know them all.

And that’s a shame. We don’t believe that a startup’s success in our program and in growing globally is necessarily connected with their ability to make themselves sound good on paper.

The decision to accept a startup into our program can have a massive impact on their future, but paper applications can’t communicate passion, people skills, poise, and responsiveness to feedback. These are things we only learn about the relatively tiny number of startups we interview in our final selection rounds.

We owe the startup communities in the countries where we recruit a fair shot at getting our attention. So we’re coming to you.

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Pitch StartupYard in Person: In any of 6 Cities

There will be 7 events, all in the month of September.

  • Prague, Czech Republic, September 2nd at Node5
  • Pristina, Kosovo, September 17th, at Innovation Center Kosovo
  • Sofia, Bulgaria, September 22nd  at VivaCom
  • Bucharest, Romania, September 24th with HowToWeb
  • Krakow, Poland September 29th at HubRaum
  • Warsaw, Poland, October 14th at Reaktor

How to Sign Up

Startups interested in pitching us at any of these events should sign up using the form below. Once we have verified that you meet the basic requirements to pitch us (that you are in our field, and other details), we will share your info with our local partners, and choose which teams to invite to pitch.

Even if you are not invited to pitch on-stage, this does not mean that you can’t meet us and pitch us in person. Some startups just don’t sound good on paper. That’s ok! We want to meet you, and we still want you to pitch us.

We’ll be in each city for at least a full day, providing time for you to do just that. The StartupYard team will host open hours in each of the venues we visit to give startups a chance to meet with us in person.

How it Works

StartupYard will visit 6 cities and 6 tech hubs such as incubators and workspaces (plus hold one event in our own city of Prague), where we will make ourselves available for a full day of mentoring, pitch training, and finally listening to the pitches of any local startups who are interested in joining our program and getting funded in 2016.

Local startups can choose to meet with us for mentoring and introductions, or come to pitch their startups in person, and talk to us afterwards. We will be providing constructive, experienced based feedback, in cooperation with our local partners in each city. These are not competitions, and there is no grand prize. However, they serve as an opportunity to grab our attention, as well as the attention of local influencers and investors who will also attend these events,

Those teams that impress us during this series of events will be invited to move directly from an initial application to StartupYard, directly to our final selection rounds, bypassing hundreds of other applicants in the process.

This is your chance to show us who you are.

What We Look For When Screening Applications

 Though we receive a lot of applications at StartupYard (240 in our most recent round), that doesn’t mean that every application we receive is worth much of our time. In fact, more than half of all applications don’t make it past the first screening. 

Here, we’re going to talk about what makes applications to StartupYard successful, and what you can do to give yourself a better chance of reaching the final rounds of selection.

Completed Applications

 This seems easy enough, but it’s too much to ask of some applicants. Our first screening disqualifies any applications that are disorganized, incoherent, or incomplete. Do we ask for a team video? Did you provide one? No? Well, better luck elsewhere. The process is not that cumbersome. A disciplined person can get through our application in a short afternoon. There are no trick questions.

Global Solutions

Aside from the completeness of an application, our first screening also disqualifies projects that ignore our open call guidelines in other ways. Most often, these projects are local in nature, or they are not really “startups.”
Sometimes, we get applications from digital agencies, or people looking to found a small business, like a shop or a local service. Those may be profitable ideas run by smart people, but that’s not what StartupYard is looking for.
 

It’s not that we don’t believe in small and traditional businesses. But StartupYard, our roster of mentors, and our program is designed to benefit startups that have a global potential, and are scalable on the world market. What advice and support can we give to someone who wants to open a shared workspace, or a local flower delivery company? Can our mentors help you get the best local delivery partners in a small town in Slovakia? Probably not.

And besides being accelerated at StartupYard would be a bad deal for a small business. If you want to open a shop, make up a business plan and get a bank loan like everyone else. You don’t have to run it like a startup.

Platforms Enabling New Businesses

The type of businesses we are looking for, our “bread and butter,” as we’ve put it in our open call announcement, are platforms that enable new businesses to thrive.

What does that mean, really?

Platforms like Gjirafa, BrandEmbassy, Shoptsie,  TeskaLabs, and TrendLucid, among many others, are platforms that allow individuals and businesses to accomplish things they would never be able to do otherwise. They provide more than just a service. They enable entirely new ways of doing business.

Platforms have the potential to grow into new, as yet undeveloped markets- providing technologies that people don’t know they need yet. And platforms also have more potential to adapt and grow in parallel with new markets. A game or a cool tech toy are nice, but they get old, and they are hard to revitalize once the novelty is gone.

One-off tech products are more likely to be victims of change, rather than its agents, but platforms can adapt to an evolving world.

Deep Tech, Visionaries

Maybe 15 years ago, startups were about being first. That’s not really true today. Most of the pitches we hear now are for ideas that have either been tried before, or have already become big industries.

A lot of entrepreneurs think that success is “discovering” something no-one has ever thought of before. But that’s just not reflected in the history of technology. Great entrepreneurs don’t discover entirely new things. They build things no-one has ever tried to build.

On the other hand, a surprisingly small number of inventors ever capitalize on their discoveries directly. Guttenberg, Goodyear, Turing, Whitney, Tesla, and Meucci are names most of us know. But they all died poor, seeing their inventions benefit others.

We aren’t looking for inventors. We are looking for visionaries. Visionaries see the potential in new ideas, and instinctively see how to take advantage of them.

Ford didn’t invent the automobile, he invented a new process for making them. Steve Jobs didn’t invent the phone, it invented a new way of using them. Gates didn’t invent software- he invented the market for software. Facebook didn’t invent social networks, and Google didn’t invent search.

The ideas behind those companies and their successes can’t be written down in two sentences. They are ideas about doing things differently, and doing them better. This is about ambition as much as inventiveness.  This is what “disruption,” is really all about, and it’s the ethos that will make a good idea into a great startup. 

When we say we focus on “deep tech,” we mean that we look not just for a catchy idea, or something that sells, but for the drive and discipline and depth required to execute it in a way not tried before. We look for companies that are interested not just in being in a hot market, but in doing more with their technology than anyone has done before.

This is the reason that we bet on Gjirafa, a search engine for the Albanian web, in a world where Google dominates almost every market on the planet. And why we picked TeskaLabs, even though the Czech Republic alone has two giant security companies who are working on similar technology.

 Big companies can’t move fast enough to out-think and out-innovate scrappy startups, and so great technological advances can come from unexpected and unlikely places. Those insights are the ones we are looking for.

We are interested in businesses that use technology as their unfair advantage, and can outwit bigger competitors with their mobility and flexibility, and their willingness to risk it all with a new approach.

 B2C, or B2B

Much of the experience of the StartupYard team is in B2C SaaS products, but about half of the startups in our last cohort were in fact B2B businesses.

What startups will find in our program, is a focus on positioning and growing a company that is customer focused, and has a strong focus on design, user experience, and marketing, as well as agile development and plans for global growth.

While it’s easier in some ways to grow a B2C startup on the global market, where the needs of customers are broader, more flexible, and less specific than in the corporate world, that doesn’t mean a great B2B idea doesn’t have a chance at explosive growth. While the skills necessary to run a B2C company are different in detail from B2B, the general principles are the same, and many if not most of the skills overlap.

Our roster of mentors includes many veterans of B2B startups, and corporate environments, and our B2B startups have benefited just as much from our focus on communication and marketing as have our B2C companies. 

Transactional and Subscription Models

We don’t often say what we aren’t interested in. But one thing we can do without is advertising based businesses.

Can they work? Yes. Many successful startups get a leg up from advertising, or survive on it. But advertising is a fickle beast, and unless you are able to generate millions of pages impressions per day, you’re unlikely to be interest us.

We are looking for businesses that are making something people are willing to pay for directly, through subscription or transactional fees. If your idea isn’t worth 9 Euros a month (or even .99 cents), to someone out there, then it may not be worth our time.

On the other hand, if you are building a platform that can leverage a network of advertisers, then we’re in business.

 

9 Ways to Make Pitching Easier On Yourself

For some who join us at StartupYard, pitching before an audience of 300 is as natural as brushing their teeth. Some people do have a knack for public speaking that can’t exactly be explained. Others have to work at it. This post is for those people- the majority of us, to whom pitching and selling our ideas in front of a bunch of people feels about as unnatural as reciting Shakespeare.

Don’t Overestimate the Role of Talent

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Certain people are naturally good speakers. But most great speakers have to work at it. The chances are that if you hear someone who’s great at public speaking, that ability is the result of many years of practice.

On the flip side, many people with genuine talent are unwilling to put the work in, and really use their talents to full effect. I don’t worry about the worst speakers we have at StartupYard- I worry about the talented ones. Those are the ones most likely to slack when it comes to preparing their pitches and really putting in the work. They are used to coasting on their natural abilities, and they often under-prepare for the overwhelming experience of pitching to a big audience.

When the real talents put in the work, we have magical moments. But more often, the best pitches come from the entrepreneurs who thought they couldn’t even do the pitch.

Be the Biggest, Loudest Person in the Room

This also has to do with natural inclination, but also experience. As a result of meeting so many people in the technology field, I’ve come to be able to spot certain things about people that I couldn’t before. For example, Jan Mayer, Founder and CEO of 2015’s TrendLucid, is a lecturer at Masaryk University. When we first met, and when he pitched StartupYard at our final selection rounds last year, I asked him if he was a teacher.

“How did you know that?” he asked, surprised. It was his ability to project his voice, as I like to say, to about 130% of the available space, and to appear larger than the space he occupied. If you watch teachers teaching, they command attention by speaking in a voice which is slightly louder than it needs to be, and addressed to what seems to be a group which is slightly larger than the actual group they are speaking to.

This “4/3s” voice allows the teacher to command the attention of the audience (often unruly teenagers), in a way that a normal speaking voice could not. By giving the appearance of size and energy that is slightly larger than the room, the teacher makes the audience feel as if they are smaller than they truly are.

So be big. Be bigger than the room.

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Don’t Pitch or Present. Explain and Share

There is a positive example that you can take from Steve Jobs, and more recently Jony Ive or Tim Cook. The best “pitches,” are really not a sales pitch, but a narrative of events, trends, and technologies that explains why a product is the way it is, and why that makes sense.

In best pitches I hear, the emphasis is not on the fact that something can be done cheaper, or that money can be saved or earned- nor do they lay heavy emphasis on the size of the market (a classic rookie mistake is claiming you’re in a “Gazillion Dollar Industry,” as if that means something).

Pitches that tell me a company will be hugely profitable are at best eye-rollers. If you’re a startup, then that’s not a claim anybody should put much faith in. And anyway, the most important thing is the reason your new idea or business model is revolutionary, not exactly how much money it’s going to make. Those predictions will be useless in 6 months. So focus on what you can control, which is the execution of your vision.

Instead, the best pitches tell a story, which is something we work on at StartupYard quite intensively. The story is shared, and the processes involved are explained. If you approach your pitch with this perspective in mind, then you can relieve yourself of much of the burden that many entrepreneurs place on themselves of “selling,” with something much more organic- something that they do every day with employees, friends and family.

Investors and partners want to see that you can clearly explain and share your vision, so make your pitch about that- not about your ability to sell. This is in many ways easier, because it demands that you stick to your strengths, rather than

Remember, then Talk. Not the Other Way Around

When we’re engaged in normal conversation, sometimes we start a sentence without really being sure where it’s going to end.

Here’s a fascinating exercise- record yourself talking about something casually, and then write it down exactly as you spoke it aloud. What you’ll find, typically, is that it makes almost no sense at all. It will be full of runon sentences that lead nowhere, and ad-hoc phrases that only make grammatical sense if you cross your eyes.

Nobody talks the way they write. But often, founders doing their first pitch will write it, expecting themselves to be able to say it out loud. Well, your mouth and your brain are not accustomed to actually speaking the language that we recognize in writing. That’s just not the way people talk.

Find Your “Beats”

When working with our startups, I constantly harp on the idea of “beats,” in their pitches. A beat is a moment of particular emphasis. It is a phrase or a word, or a particular idea that is central to your narrative. It needs to be remembered.

Great pitches have a clear sequence of important points, or beats, which are memorable. For an example of this, it’s useful to look at someone like Tim Cook, revealing the Apple Watch (go to exactly 1:00:00 in the video.

Cook organizes his beats in a very simple pattern. When he needs to emphasize a point, he says it as a slide appears with the same words and an image behind him. Simple, and elegant. If you’ll notice, he only uses words on the screen when he is making a specific, memorable point. At no other time are there any words on screen.

A common mistake for founders is to make their “big point,” or “ahah moment,” a part of a slide that is so complex and full of information, that the audience is busy looking at it instead of listening to what is said. Your “beats,” have to be moments where nothing else gets the attention but one simple idea.

So Nice, You Said it Twice

I’ve talked in previous posts about repeating the name of your company during your pitch (by the way, repeat the name of your company in your pitch). But this piece of advice is simpler. If something is really important in your pitch, don’t be afraid to repeat it.

Repetition is a powerful way to emphasize what is being said. A very powerful way.

You see? People frequently repeat things when they’re speaking, but they rarely do so in writing- which can make a pitch feel pretty stilted when you haven’t rehearsed it enough.  

Your Slides Are the Plan, Not the Pitch

Our Managing Director Cedric Maloux repeats this same piece of advice to every startup we accelerate: “Your slides are cues, not content.” When we write our presentations, the tendency is to try and accomplish communication with slides that can’t be done verbally. That’s a mistake, because it leads founders most often to try and pack slides with too much information.

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Here’s a good general principle: if you can’t say it 10 words, it’s too much information for a slide. Your slides should be nothing more than a framework for what you want to say. Nobody wants to go to a pitch and spend their time reading your slides. They want to hear from you.

German Field Marshal Helmuth von Moltke famously wrote: “no plan survives contact with the enemy.” As I’ve pointed out, one of the downsides of planning a pitch, is that what you end up with is a plan. Whether that’s a plan of exactly what you’ll say, or exactly what you’ll show the audience, that plan is not what is going to happen.

As I often tell my startups, the trick is not to say what you want, but to avoid saying what you don’t want. So be clear, be precise, and don’t over-write your pitch. Organize it into simple chunks.

Use Real Numbers

When I say “real numbers,” I’m going a bit beyond the “big numbers on the screen,” sense of the word “real.” I see plenty of pitches that are full of impressive numbers that, when you actually consider them, don’t say anything about the startup that’s actually pitching.

Worse, I often see pitches that include the numbers of competitors- as if the startup is just going to magically carve out a slice of the pie in their industry just because they showed up at the table. It doesn’t work that way, and investors know that. Even worse than that, I have heard pitches that included the valuation of companies in the same market. Now we’re in La La Land for sure.

Do Vocal Exercises

It’s silly. It’s embarrassing. It really, really works. For the past 2 years, StartupYard has engaged coaches leading up to Demo Day to work on voice training. The impact, over and over, has been startling- and not just for those founders who began as novices in public speaking.

Your voice is like anything else- an instrument of coordination that you use to do certain things. We are all accustomed to talking. But like the difference between walking a kilometer, and doing a pole vault, the body is not accustomed to the feats of energy and strength that we do not practice long and hard.

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For those without extensive practice and training, public speaking is surprisingly exhausting. It takes an unexpected amount of strength to use your voice to address more than a handful of people, and adrenaline causes your heart to beat faster and consume more oxygen, meaning you need to breath more deeply and quickly. This all causes a person to expend more energy, to sweat, to be out of breath, and to feel exhausted, even after only a few minutes.

Bonus: Don’t Forget to Smile

This isn’t part of my 9 tips, but it’s important. Smile! And you’ll get smiles back. That’s reassuring, and will make you feel better about what you’re doing.

Introducing: StartupYard Jobs

Every week it seems, we get emails from local software engineers, marketers, sales professionals, and others hoping that we can help them find a new job.

At the same time, we regularly get emails from our startup alumni, complaining about how hard it is to find great people to work for them.

The solution is obvious. So we’re pleased to present: StartupYard Jobs.

This could be your desk. Or, you know, something nicer.

This could be your desk. Or, you know, something nicer.

StartupYard Jobs will be a continuously updated listing of available positions with the startups in our portfolio, including jobs in IT, engineering, design, marketing, sales, administration, and anything else that a startup might need.

Sign Up For our Newsletter:

To keep up with StartupYard news, including new positions at our startups, signup to receive periodic emails from StartupYard. We will never share your email address with anyone else.

 

Co-working: the Future of Work? Our Interview with Prague’s Node5

StartupYard’s connection with Node5 dates back to the founding of both, in 2011. Born as an incubator/accelerator program, Node5 and StartupYard quickly split into two separate programs, with separate investors.

Node5, founded by Lukas Hudecek (an original co-founder of StartupYard) became an open co-working space, with a mix of public and private offices which companies and freelancers, as well as startups, share. The space offers a dynamic and social workplace for people who would otherwise be working in small teams without large offices, and is a cost-efficient solution for small companies who would like to offset and share some of the costs of running an office, including reception, food and drinks, meeting spaces, security, cleaning, and other services.
Last year, StartupYard returned to Node5, launching a new partnership, and making some of the accelerator’s resources available to members of the Node5 community.

Node5 is conveniently located near Andel, in Smichov, part of Prague’s “Silicon Valley” district to the west of the city center.

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You can read about Node5 on their website, or tweet to them @TheNode5

Hi Petra and Lucas! First, give me some background on yourselves. How did you come to work together?

Petra: I’ve stood on my own feet since the age of 13 and the rough struggle of everyday survival made quite an “iron lady” out of me. I learnt to go and achieve anything in any profession, and make money for the next day under any circumstances. This heartless method helped me quite a bit  when I decided to set aside my university studies and enter the tough world of PR, marketing and sales in which I founded a company, later sold it and used the money to move to Amsterdam to finally pursue further self-development.

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Petra Koncelikova managers Node5, and a team of between 5 and 8

Time spent in Holland was quite therapeutic, and an eye opener. I created a local business- a leisure programme for hard working women which kept me financially independent. But more importantly, it taught me to love and respect myself as I grew alongside my business.

I met Lukas through a friend of mine while still living in Amsterdam. Meeting a businessman who cares more about helping others than making money was in my world just as much Sci-Fi as flying a rocket to Mars to shop at a Bio market. We had a couple of discussions and after a while it turned out we complemented each other in many ways. Particularly in business matters.

We found each other pitching in where the other got stuck. His philanthropy and my rigid attitude proved to balance out perfectly and after just a couple of months, real results showed and it’s kept rolling ever since. We make money and do good at the same time.

Lukas: Being thrown into world of entrepreneurship since the early stages of life, I had my ups and downs starting a couple of companies.

 

Lukas Hudecek, founder and owner at Node5

Lukas Hudecek, founder and owner at Node5

I started a computer hardware store and B2B platform for local computer shops, a creative agency making websites in FrontPage 97, a hardware manufacturer of heavy-duty wifi routers for rural areas and finally, a retail shop for home automatization systems. I raised capital for future endeavors by employing myself in companies as a developer, one of which happened to be Skype.

After a while I thought it would be great to share my experiences with others, and so I started to support younger entrepreneurs by organizing events and hackathons. Those efforts turned into founding StartupYard, where I had the amazing chance as CEO to put our first batch of eight companies through the 3 month program. I founded Node5 soon after.

The two most significant events in the existence of Node5 were when we became break-even in February 2014, and when I decided to hire Petra and make her my General Manager. She proved yourself ever since, and as an extra bonus I’ve gotten a couple of lessons on how not shoot myself in a foot.

What problem did you originally hope to solve by opening Node5?

Lukas: When I was with StartupYard, companies were missing two things especially. A venue and community. Node5 was exactly this, just without the acceleration program. When we started, we thought using London’s TechHub franchise was the way to go, but later we decided to stay independent. It looked like a crazy decision back then, but worth it because now we have the venue, community and accelerator under one roof with complete independence.

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This is simply something neither Node5 nor StartupYard would have been able to achieve on it’s own at this scale. And that infrastructure was something I’d originally been hoping to solve for companies like we use to be in the beginning. The time is now.

Was there a model that you followed when you founded Node5? How have the space and business diverged from your original vision?

Lukas: As we were in close talks with TechHub during the early stages of Node5, we knew some of the essentials. We knew some basics about community and real estate business around this type of work. Even though the purchasing power in London and Prague differ greatly, we saw an opportunity in combining community and real estate in a nearly non-profit business to engage talent in an equity-based program, to slingshot ready made entrepreneurs out to the world.

But I was thinking about Node5 from the wrong angle at that point. Very soon we realized we are unable to pay for Node5’s operations costs with equity, so we started looking for stronger monthly revenues. In Feb 2014 after a long hard 2 years, we became break-even strictly on the real estate and space rental business side.

At that point, we had something of an appetite to crank up the old acceleration program too, but then StartupYard fortuitously returned [StartupYard was located elsewhere from 2012 to 2014] and did a fantastic job on the last batch. I would say that this helped us to properly realize Node5’s original vision for the first time.

On the business side, what has proved to be the hardest part of running a co-working space? Has anything surprised you?

Petra: Running a co-working space of this size and form proved to be slightly schizophrenic, because you are internally dealing with different types of businesses and professions in a team of 3 – 8 people max. A thousand square meters require constant maintenance. We keep that space up and tidy 24/7. There’s always something going wrong, somewhere. You have to do not just your promotion but also promote your partners. You’re a salesperson, project manager, event coordinator and HR, all at the same time having only 24 hours in a day.

You have to deal with smaller unreliable service providers since we don’t reach wholesale quotes. Its hard to describe the hustle we arein when we have to find an alternative so our clients won’t spot the difference. Fair usage policy is NEVER fair enough. You always step on someone’s toes and your good intentions usually interest no one.

Sometimes we help enthusiasts to throw their own gig to support their community, while planning events 6 months ahead in the background just to try hold still on a tight schedule. We have this policy to do our best and always walk the extra mile for our clients. But we can’t fit it all in all the time, and there’s always something we miss. It can be pretty frustrating!

Lukas: I’ve been surprised by the diversity of core tasks that are essential to running a coworking space. On a daily basis, we bounce between being a catering firm, an event production company, and real estate and business consultancy agencies. Each of these functions require a great deal of brain cycles on its own, so it’s hard to keep them profitable and running.

It’s like running four companies simultaneously, and that is really the hardest part. I wouldn’t be able to handle it without the great team Petra has put together. Running a coworking space isn’t exactly the easiest job ever, but what is?

Are there some success stories from Node5 that you’re particularly proud of?

Node5 and StartupYard cooperated last month on PragueHacks- including over 80 local programmers.

Node5 and StartupYard cooperated last month on PragueHacks- including over 80 local programmers.

Lukas: I think that I am speaking for my whole crew when I say that there are many successes our members achieved over the time we’ve been here, but I’d rather spotlight something else I am proud of. That’s the current state of our startup infrastructure and its ambitions. I am proud of all those 2-4 year old companies that still push forward like crazy! I am amazed how many failures were forgotten over the past months and years. I am sure that if there is anything like the Czech Startup community, it has never been better. I am proud of what we have achieved together over these last couple of years.

Do you see this or other alternative work spaces as a viable path for a larger part of the workforce in the future? If so, what are its main advantages and disadvantages?

Petra:  Well as a former freelancer I’ve tried it all. I worked in a co-working space back in my early days, and I didn’t find it that awesome. But it was still better than being at home, where I either worked too much or not at all. Efficiency was quite arguable.

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The open workspace at Node5

When I founded a PR agency with 10 employees, renting A-class office space in the city center, it was great at first. But every time we got stuck on something we had no one to turn our heads to. No doors to knock on. If there had been something like co-working for marketing agencies back in the days, I’d probably let the nice office go at least in a first 1-2 years of our life. Having like-minded people around means having opponents for your ideas all the time. It’s resources you could often use when you’re short handed or worse, when you have too many people. Just a simple coffee at the bar could save you hours of work. I see Node5 members get together everyday and I see them creating things, companies and values, helping and supporting each other. I find it simply priceless.

Lukas: There was a study by DeskWanted in 2013 saying that demand for shared workspace rises by 89% as the independent workforce hits 1 billion. There’s no current number of how many coworking spaces are there but back in the 2013 the number was 2.500 coworking spaces around the world. There are activities such as remoteyear.com showing us, that people like to work not just independently, but also remotely. The same signal we’re getting from big corporations who sends their small teams to work from Node5 remotely and independently from the rest of the company departments. Working in shared workspace isn’t for everybody, except it is 🙂

What’s in Node5’s plans for the next year or so?

Petra: We were working extra hard in the past four months on event production to earn some extra bucks that will allow us to refurbish our residential area, to provide much better working conditions for our residents and bring back a high level of comfort. Other than that, we are also working on a couple of business deals that will provide our members certain perks, that’s something we’ll be releasing soon so you have to wait for that!

Lukas: Recently, we faced a hard decision whether to expand to upper floors to ramp up our revenues, or improve the comfort in the current setup. We’ve chosen improvement and are currently undergoing reconstruction in the residential space. This will provide our members with more privacy for salespeople, more meeting rooms, leisure room, various options of privacy in coworking space and more.

Additionally, what we might be looking at from the longer-term perspective is a program for further support of companies after graduating from acceleration programs, and on growing the real-estate in size and level of quality, as well as range of provided services . We hope our team will help us to build it up for an interview next year.

Vit Horky of Brand Embassy: “Making People Happy”

One of StartupYard’s earliest success stories, Brand Embassy is an innovative, rapidly growing company, tackling “social customer care,” and customer relationship management.

Using this plug-and-play cloud solution, large and small companies can communicate directly with their customers via popular social media channels, like Facebook and Twitter- channels that are increasingly favored by customers looking for the convenience of chatting via social media, and looking to avoid playing email and phone tag with slow and unresponsive customer care teams.

I recently spoke with Vit Horky, Brand Embassy’s co-founder and CEO, about the history of Brand Embassy, what the company is doing today, and what their future plans look like.

How did you and Damian Brhel, the other co-founder, start working together?

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It’s a funny story that starts off in Bageterie Boulevard on Vodickova [in the center of Prague] more than 10 years ago. I was looking to hire a developer for Inspiro Solutions, a Prague-based digital marketing agency I founded in 2004, and I didn’t even have an office to hold interviews. Even though Damian was only 14 at the time I didn’t let his age overshadow the interest I had in his CV. We met, we hit it off and decided to work together on a project. One project led to another and eventually led to Damian being appointed as Technical Director of Inspiro Solutions. He was a far superior developer than the rest even though he was outranked professionally and in terms of age.

Founders Vit and Damian. Photo by Libor Fojtik

Founders Vit and Damian. Photo by Libor Fojtik

I guess it’s also worth noting I was only 17 at the time. So a teenager managing an even younger teenager!

What are your professional backgrounds?

I’ve always been interested in entrepreneurship. When I was 12 years old at summer camp, and a temporary vegetarian, I would take the steak that was part of the canteen lunch and re-sell it to kids who wanted more. I guess that’s where it all began!

By the time I was 17 I founded my first company, Inspiro Solutions, which has since become one of the leading social media agencies in Central Europe. I diversified my company portfolio by launching Inspiro Creative, a software distribution company that became a Gold Partner of AVG Technologies and has served over 10,000 customers since that time.

After several years on the agency side of things, I was fed up working on other people’s projects. I wanted to build something that served a real purpose, that had meaning. It’s that desire to do more than just marketing campaigns that really pushed us to launch Brand Embassy in 2011.

As for Damian, he’s a bit a Mark Zuckerberg :laughs:. He didn’t go to university because he simply didn’t have time – he was already pursuing his dreams. Damian is self taught and has been doing development projects by himself since his early teens.

The agency world was heavily focused on the domestic market, and project driven. Damian wanted something that was more product driven with a global scale that could actually have a positive impact on the way people communicate. Both on the same page, we made a successful exit to focus on the launch of Brand Embassy.  

When Brand Embassy first applied to Startupyard, how did you envision the product and future of the company?

We went to Startupyard with a product that was a combination of software and people. Brand Embassy 1.0 was split between the software and the actual service – rather than focusing on selling the power of the technology, we bundled this with providing actual customer service for brands that didn’t know how to manage social customer service.

9 out of 10 contact center agents are only trained to receive or place phone calls, while 68% of customers prefer to use channels other than phone. With this in mind, Brand Embassy kept a part of their “agency” background, if you will, to help assist brands that simply didn’t know what do with social customer care – from both a technological and staffing perspective.

Then and now, the vision remains “making people happy.” Better customer service as an industry standard means better service for you, me, your mother, your brother, your friends and your colleagues. Delivering happiness through better customer service, via our technology, is still our vision.

How, specifically, did those plans change during and following the accelerator?

During the period Brand Embassy was with Startupyard, the mentors we connected with pushed Brand Embassy to focus on product and scalability. They taught us to look further down the road and think about how we could eliminate the “service” or “human” part of our offering and focus on the technology.

The networking opportunities that we had, from conferences in London to introductions to some of our first clients in our home market, were irreplaceable.

How did Brand Embassy gain its first large investment?

We closed a $1 million seed round investment in February 2014 from two venture capital funds, Rockaway Capital and Spread Capital.

While the investors saw the connection and potential between social media and customer service, I learned that they were more interested in investing in people they believed in rather than the business. They viewed social media marketing software as direct competition to overcome. When in reality, the solutions and reason to invest – from a client’s side – in various technologies is very different. Brand Embassy is first and foremost built for customer service, not marketing – while the opposite can be said for “social media marketing” solutions.

Now, our investors have become convinced by both the capabilities of myself and Damian, as well as the product itself.  

Here’s a look at our growth to prove that point:

Revenue:

  • 300% YOY revenue growth for 3 consecutive years

Global expansion

  • 2013 client portfolio: 80% domestic / 20% foreign
  • 2014 client portfolio: 80% foreign / 20% domestic

Telco Market

  • late 2011: first telco client (Telefonica O2 CZ)
  • By 2012: all mobile operators in the Czech Republic
  • By 2014: global market leader in social customer service software for telco


Company Growth:

  • 2012: 5 employees
  • late 2014: 15 employees
  • mid 2015: 30 (doubled)
  • 2016: still hiring!

Can you share a few case studies and testimonials about Brand Embassy?

Sure! A recent case study showed that O2, one of the Czech Republic’s largest Telco operators,  reduced response time by 70% and increased customer satisfaction by 90% using Brand Embassy. O2 fundamentally improved their “guru” concept with Brand Embassy which put customer service and knowledgeable agents at the forefront for their marketing campaign. They were able to change their brand reputation and position themselves as a responsive company that actually listens to their customers.  

Dusan Simonovic, Social Media Specialist at O2, CZ said: “Brand Embassy connects all our social channels into one space with efficient team collaboration and good workflow for providing fast answers. Flexibility with customization is also a great benefit”

We also received this glowing testimonial from Phil Wilson, Social Media Communication Manager at Vodafone UK: “We’ve seen a major change in the way our customers want to communicate with us. They demand more than just marketing on social media, they want customer service. We believe it’s our job to deliver that exceptional service. That’s why we’ve invested in customer service technology from Brand Embassy, and together we’re well on our way to achieving our goals.”

Brand Embassy was also named a top rated enterprise social media management software by TrustRadius.

Has hiring been a major challenge? How has BE gone about hiring new people?

Yes, it’s been a challenge, but we are progressing.

Screenshot 2015-07-13 11.38.23

We doubled the number of employees in the last 6 months and are still actively hiring. We have a brilliantly diverse workforce across commercial, product and marketing and operations.

Our team of 30, all in Prague, now cover 8 countries including USA, Morocco, Uzbekistan and The Philippines. We’re like a mini United Nations here!   

Historically, we were focusing on hard skills and number of years of professional experience. We found that those people didn’t necessarily have the cultural fit or drive we were looking for. We had to part ways with some very talented people because of this disconnect.

We learned the hard way that it’s more important to find people who are a great company culture fit than those who have x years of experience with x,y,z skills. We want to be happy with them and we want them to be happy with us.

Brand Embassy has a unique brand story. How did that develop?

There are two reasons why we have the “Bee Story.” First, it’s because we don’t want to be another boring software company. The Bee Story helps us add some coolness and fun to our messaging and branding. It also helps us stand out in the crowd, as more than just a software company. We are a breath of fresh air in an otherwise pretty stuffy market.

In addition, the Bee Story helps us explain the benefits of integrated customer care in a very intuitive way. We found that we needed a strong analogy to help describe the importance that efficiency and a clean process have in digital customer service. Bees are fascinating creatures that work in an intelligent hive. That’s just what Brand Embassy aims to be. Our approach, then, is analogous with a natural one that is inherently easy to understand, when you think about it.  

What are the significant challenges of selling your solution to small and medium sized businesses?

A challenge we faced in recent years was the inability to service our smaller clients and offer a solution that fit their needs and budget. They wanted us and we wanted them, but we simply didn’t have the resources to work with them and enterprise clients were prioritized.

Only a few weeks ago, we launched our online sales channel (self-service) and we already have plenty of SME clients starting with Brand Embassy every week.

They are all small business and agencies from around the world.

We see big potential in small e-shops and small business owners who must effectively manage their impatient digital customers too. Especially for e-shops whose customers are 100% accustomed to doing things online. They shop online, they want customer service online.


Along with the introduction of our online sales channel, we are introducing a package for these SME’s that starts at $39 / user / month.

Which competitors do you see as vying for the same core audience as Brand Embassy, and why is BE a better choice for your core customers?

There are many solutions that claim to provide social customer service, however, they usually fall into one of two categories. They’re either legacy solutions that have added social as an add-on, but they are difficult to use because handling a public inquiry on social media is something completely different from receiving a phone call.

Or, they are marketing-first solutions designed for running campaigns and building online communities, but can’t handle high conversation volumes and are generally managed by people who have many other responsibilities outside of customer service.

We fill the gap, offering solutions that are built for social and customer service specifically, handling high volumes and making social customer service smart and enjoyable both for the customers and agents.

For Brand Embassy, it’s not only about social media customer service. It’s about unifying the entire customer service experience across all digital channels.

We’ve increasingly seen that non-loyal Zendesk clients from Central Europe are coming over to Brand Embassy. They’ve been using Zendesk out of necessity, but it’s too complicated and it’s not built for social media – social is just an add on to a more traditional help desk solution. It lacks efficiency – everything other than email is a plugin. Brand Embassy has these digital channels built into the core of our platform.

Don’t Be in the “Startup” Industry

This week, Cedric, our Managing Director, asked my opinion on an article that appeared on Medium last month by Arthur Attwell. Attwell shut down Paperight recently, and it’s an emotional post about some of the mistakes he thinks he’s made, but also on the industry he has chosen to inhabit. He’s not done with startups, but he’s done with “the startup thing.” The conferences, the competitions, the startup media, and the accompanying apparatus that is designed to funnel investor money through startups, into the hands of people in the know.

“What do you have to say to that? It reminds me of some of your opinions as well- maybe there’s an article there?” Indeed Cedric, there is an article there.

The Startup Industry

Attwell makes reference to the “startup industry.” That is the endless and sometimes bemusing list of events, conferences, competitions, breakfasts, lunches, brunches, innovation slams, hackathons, and every other possible flavor of sponsored, packaged, pre-digested infotainment that startups are sold as steps on the ladder to success.

My own feelings on this subject are mixed. I’ve been to a lot of conferences. Cedric’s are much stronger- maybe because I still feel I have a lot more to learn about the industry in general. But I often wonder what startups are doing there, particularly when they’ve already been funded, and when their customers are not the event’s audience.

Either a rave or the Slush conference in Helsinki

Either a rave or the Slush conference in Helsinki

Worse still can be pitching competitions, where again, startups are not necessarily pitching to an audience that is as interested in their products or them, as they are in seeing whether that person will fail on stage. Admittedly, I have rooted for startups to fail at pitching competitions, either because I didn’t like the idea, didn’t like the person, or for some other reason. I have never been inspired to help that startup achieve anything.

And while prizes are often involved in competitions, the terms involved in those prizes are rarely that attractive. A $500,000 “prize,” especially for a startup that can actually win that prize (meaning they’re good enough to beat up to a hundred others at the same competition), is not necessarily something that a good startup wants, particularly when there are better investment offers already in the offing.

At Slush 2014, for example, one of the finalists for the half-million euro prize stated flatly, when asked how he would use the prize money, that he wouldn’t take the prize, because the terms weren’t favorable enough, and he had better offers. That’s not that uncommon.

That’s the same sort of strange logic that Hollywood stars or famous musicians sometimes talk about: once you’re rich and successful, everyone wants to give you things for free. If you’re good enough to win a 6 figure pitch competition, you can probably land a far better private investment already. So what’s the game really about?

The TechCrunch Bump and the Trough of Sorrow

Andrew Chen famously wrote about the phenomenon of the TechCrunch Bump and the Trough of Sorrow. Namely, that the publicity associated with the “startup media” and acclaim in the “startup industry,” doesn’t actually translate to real success. It can help you land a few early investors, maybe, but it won’t actually make your product anything that your target users want to actually use, much less pay more. However, as Chen points out, far too many startup CEOs think that the name of the game is to become successful at being a startup, and so follow all the wrong signposts on the route to that goal.

Used for educational purposes: you can find the original at Andrewchen.co

Used for educational purposes: you can find the original at Andrewchen.co

And that route is expensive. There is unquestionably an industry of bells and whistles that is selling things to startups that they should, if they’re competent, confident, and energetic enough, never actually have to pay for.

The whole structure of startup conferences is weird. And the structure reveals the primary motivations. Conferences that charge startup founders to attend, while letting the press in for free, make it clear where their priorities lie, and it isn’t in helping startups.

While investor passes are often more expensive than entry-level tickets for entrepreneurs, the money is in up-selling the startups to tables, booths, and other “opportunities,” that are of questionable value, while the investor passes will in reality find their way into the hands of investors who get deep discounts off the sticker price.

If you are a non-funded startup struggling to survive, you should not have to pay to attend a startup conference. Full stop.

We Can Be a Part of the Problem

And we’re a part of this as well. Recently I was invited to speak at a local event where Startups from this region will pay up to 160 Euros to hear me and a list of interesting people speak. I know that part of what they’re paying for is the opportunity to meet me (and people like me), and pitch me their ideas. Which is a shame, because if any of those people emailed me, I would gladly meet with them for free.

All the truly valuable partners, investors, and friends of our organization that I’ve met and seen at conferences would do the same.

The thing is, I’m creating value for this event by being there, and making it possible for the organizers to profit from my presence without paying me- and the money is coming from startups who can probably ill-afford to waste money on hearing me talk about anything.

Meanwhile, I’m getting a lot of value out of this event for free. I’m speaking, which means I’m helping the StartupYard brand, and I’m getting a look at all the startups in attendance. I am the real customer for this event- everything has been tailored to suit my needs.

There’s the notion that you’ll “network,” at such events, and like Attwell, I’ve had limited success in doing this. If networking is about building relationships with people who have a common interest, then success would be defined by the number of working relationships that have come out of conferences. I have made a few of these, and I value them, so I credit the allure of conferences in allowing that to happen. It’s not a lost cause.

But again, the people who I’ve gone onto having a very productive relationship with from conferences were at the conferences looking for me, just like I was looking for them. So the conference was a *really* expensive way of meeting them, considering our shared interests.

I still see some value in a certain type of tech conference, particularly ones like this Sofia’s Bulgaria Web Summit, which is run by StartupYard Mentor Bogo Shopov. There, the startups paid a nominal fee, there was little window dressing, and the speakers were by and large not investors, but real thought leaders and passionate advocates for new types of ideas.

Likewise, I attended Howtoweb in Bucharest in 2014, and was delighted by the fact that the organizers brought mentors in to do actual mentoring with real startups- all of whom paid very little to attend. Mentors were not there for their own ego-stroking purposes, but to meet and engage with interesting young people. I loved it. So good conferences are certainly possible.

Things have also changed for the good in other ways. The famous flap over Demo, for example. In 2008, disgusted with Demo’s practice of charging startups up to $2500 to pitch their startups on stage at their popular events, TechCrunch founder Michael Arrington scheduled TechCrunch 50 at exactly the same time, and offered startups the opportunity to pitch for free. TechCrunch would charge investors to attend the event. One needn’t now ask which side won that argument- TechCrunch now possibly runs the biggest startup pitching events in the world.

The Moth Trap

Cedric describes the “startup industry” as a “moth trap.” You know those lamps that lure moths to them in order to zap the life out of them? That’s a bit harsh, but it can be accurate.

With so many attending startup events hoping to make breakthroughs with their startups in terms of investment, hiring, or partnerships, the expectation levels are often over-hyped. It takes a lot of work to turn even 2 or 3 contacts from a conference into something that might eventually move the needle at your startup. It takes a lot of false starts and false friends to find those people who are really going to make a difference for you.

Worse yet, startups show up at these conferences with unreal expectations about what they’re going to get out of it- to the point that they ignore real opportunities when they’re presented. I’ve talked to more than one interesting startup that has paid for a small space at a large conference, that has not been funded, and invited them just to apply to StartupYard, even if they don’t see themselves moving to Prague.

For an application that takes maybe an hour of a startup’s time, we offer the option of real funding, and a real direction for a young startup. Few apply, and the more they’ve paid to be a part of the conference, the less likely they are to apply. It’s as if when I mention that we offer funding and a program that’s designed to help them make real progress, they have been conditioned not to believe me.

It’s as if they think that because they have a few pieces of swag, t-shirts, and a rollup so that they look like a startup, and have had conversations with investors (and only conversations), that they would be taking a major step down to consider submitting themselves to anything resembling a reassessment of their priorities.

They have been conditioned to believe that their goal in life is to land a big funding round, and that giving up 10% of their company (which is worth exactly nothing until someone invests in it or it makes a profit), in exchange for real, tangible help in moving forward will be a hinderance when it comes to future negotiations, rather than a net gain.

As I’ve mentioned previously, and as has never failed to amaze me, I have heard from startup founders who have never raised money, that our terms are too steep, because “a VC told me that we could get a valuation of X Million Euros.” You could, if that VC invested in your startup. But they haven’t. And the notion that you’re going to get an investor at that valuation at a startup conference might be a little unrealistic.

In fact, I know a few VCs who might look down on the fact that you’ve paid for swag and a conference booth without signing a real live customer. These people are smart, and their job is making money. They will be looking at your traction, not your logo.

But still, the conference environment is like the California gold rush of 1849. The people who made money then weren’t the prospectors (the startups), by and large, though a few of them got filthy rich. The people who made the steady money in the gold rush were selling the shovels and the whiskey. Or in today’s terms, the metal water bottles and the keychains.

In that environment, we sometimes feel like the guys who walk around offering to lend the prospectors our heavy excavation equipment, and help them dig for gold, and being told that 10% of the loot is too high a price to ask, given what treasures might await. Keep shoveling.

Attwell blames himself for being a moth to that flame- falling for the adulation of the “TechCrunch Bump” rather than focusing on his startup. He’s right to blame himself, but he’s also right to blame the industry for perpetuating the myths it does in order to sell the show, and perpetuate its own legends.

Breakthroughs are not magic, and they don’t happen accidentally. And it was with not a little irony, I thought, that the speaker line-up for last year’s LeWeb conference in Paris was a parade of people who all said more or less the same thing, to the point of it being a sort of idée fixe for the whole conference: “this is not magic.”

There were more presentations about failure at LeWeb last year than there were about success- at least that was my impression at the time. There was an overtone of exasperation with the magical thinking that has been associated with startup culture in recent years, and this manifested as a pragmatic appeal to the people in the audience to be a little more grounded, and to understand their own limitations.

Summing it Up

In a brilliant essay, Paul Graham (of Y-Combinator) wrote last year about the problem of “startups,” with respect to our education system, and our business culture. He points out that education teaches young people to fulfill adult expectations, not to fulfill their own passions. Education and work is a game with rules, and can be won if you know how to game the system. In the same way, we teach young people to “do startups,” according to a paint-by-numbers system, rather than encouraging them to follow their passions in any way that might work: “It’s not surprising that after being trained for their whole lives to play such games, young founders’ first impulse on starting a startup is to try to figure out the tricks for winning at this new game.”

He goes on: “Since fundraising appears to be the measure of success for startups (another classic noob mistake), they always want to know what the tricks are for convincing investors. We tell them the best way to convince investors is to make a startup that’s actually doing well, meaning growing fast, and then simply tell investors so. Then they want to know what the tricks are for growing fast. And we have to tell them the best way to do that is simply to make something people want.”

We can see in this a horrifying regressive cycle. Successful startups all make the same “noob” mistakes that unsuccessful startups also make. Only when they become successful, the lessons of their failures are always forgotten. They had swag, so you have to have swag. They won disrupt, so you have to win disrupt.

Karl Marx once wrote of something said by Hegel: “all great world-historic facts and personages appear, so to speak, twice.” Marx comments: “He forgot to add: the first time as tragedy, the second time as farce.”

The axiom has often be applied to geopolitics or to cults of personality (Marx was applying it to Napoleon and his nephew Napoleon III). But it can as easily be applied to generational differences.

Every generation makes its own unique mistakes; generating its own unique tragedies. But there were reasons to make these mistakes- they were made in the process of trying to accomplish something new and different. The next generation repeats the same mistakes again, but this time only as a matter of form; only because that is what is expected of them, with no sense of the purpose behind them. Tragedy becomes farce.

That’s why we exist- just like Y-Combinator. That’s what keeps us relevant. Because at a good accelerator, and we try to be the best accelerator we possibly can be, with the best and most engaged mentors we can find, mistakes are things you learn from. And they don’t have be your mistakes- they can be someone else’s. They can be ours.

Failures are productive. We are here to make sure that our startups are not slaves to fashion, but are remaining true to themselves as they grow. That they are being realistic, and honest with themselves.

We naturally want to be like the people who we idealize as models for success. But people are very bad at recognizing what matters when it comes to repeating that success. So you get entrepreneurs who dress like Steve Jobs, or think that the habits and peculiarities of successful role models are the “trick” to being as successful as they were- rather than the more common sense reasons like hard work and some good luck.

You make life about becoming something, rather than accomplishing something, and no matter what else you teach people, they’ll focus on the appearance rather than the reality. In our attempts to be the things we think we need to be: “entrepreneur,” “startuper,” “winner,” we end up betraying the things we care about. Or worse- we don’t even pay attention to the things we actually care about, because they don’t have the caché necessary to turn us into something others will recognize and respect.

An unfortunate part of this business, and we’ve seen our share of this at StartupYard, is that many of us are pretenders. That’s not a bad thing. That’s nobody’s fault. A person can be a pretender, and find their true passion later, when they’ve exhausted themselves or gotten wise to the game and stopped playing it. That people pretend is a sign also that they are seeking something they recognize as valuable.

I would in fact posit that the existence of the StartupLand circus and the attendant conferences, seminars, events, and other time-wasters, is an indication that there are enough really passionate people circulating in the tech community to sustain such high numbers of pretenders and play-actors. If there wasn’t anything real, the whole thing would eventually collapse under its own weight. It still might, but at the core, I see more genuine innovation, energy, and passion now than I did when I started working with startups.

And while I see a self-adjustment in StartupLand may be in the air- a common feeling that the game has gotten old- I also see that most of the startups we work with recognize the real work that remains to be done.

Ondrej Krajicek, Part 2: “Density Doesn’t Equal Cooperation.”

On Wednesday, we started a two-part interview with popular StartupYard mentor and Y Softer Ondrej Krajicek. Here is part two, where Ondrej dives deep into the systemic issues he sees in the Czech approach to entrepreneurialism, education, and government policy surrounding business.

Check out Part 1: “Make Failing Legal in the Czech Republic”

What do you think investors in Central Europe need to do more (or less) to improve the startup ecosystem here?

I understand that I am always talking about this mysterious thing, this “added value” when there are so many bright ideas and it is so difficult to get an investment, isn’t it? It is quite common for VCs in the USA to provide recruitment / head hunting, i.e. to hire key people for the startups, provide financial governance, etc.

So we are not inventing the wheel, we just need to follow its tracks. As there is no VC training out there, I hope that more people who became successful with their own companies will contribute by becoming investors and telling their stories.

We as a community of investors in the Czech Republic need to focus on delivering value; not just money. This is what we are trying to do with Y Soft Ventures and fortunately, there are others.

StartupYard is based on delivering value as an investor. From the feedback I have from some startups, the best thing about StartupYard is that it delivers “a hell of a ride”, shows tens thousand of things to the startup teams in a very short period of time and by doing this, creates awareness.

We, as investors, shall also strive to build a community. To communicate, cooperate and co-invest.

Are there political, social, or educational reforms that you would like to see in the Czech Republic to improve the prospects of entrepreneurship and the tech industry here? What would they be?

Well, we really need to increase the speed limit on D1 and stop putting money in speed traps. Seriously!

Well, the Czech political and business climate has its strengths and weaknesses, that’s no surprise.

Take the cost deductible research and development for one (“double deduction”). It is quite an easy and accessible system, but on the other hand, will become more interesting once you are able to generate profits and start paying taxes. After that, this can substantially help you to reduce your corporate income tax.

Accessible education, including university education is another one. I really like the direction towards inviting students from abroad to study here. And open borders with Slovakia. Many talented people from Slovakia end up here, because they had the opportunity to study. These are two positives I can mention off the top of my head.

There are many things I see that must change. This can be a topic for a blog post or an interview on its own, so let’s mention several of the biggest issues I see:

Failure equals punishment. When you fail and your project goes bankrupt, the state punishes you and the society punishes you. Instead of appreciating that you tried and failed, you are the one who’s bankrupt. Moreover, you cannot even establish new business for some time, not to mention the social stigma.

1. Czechs need to acknowledge that there are foreign languages. Czech content should be in Czech, but unless we stop stubbornly translating foreign content (movies, books, TV programmes) into Czech, we will always be strangers in a multicultural world.

2. Difficulty of establishing a company and becoming an entrepreneur. Czech society is still not used to entrepreneurs and does not appreciate them. Being a founder of successful business, you are still envied or despised rather than celebrated. Even some politicians still live in the past and call small entrepreneurs and small companies parasites.

3. It is still too difficult to establish a company and even more difficult to hire employees. I believe that in many cases, our social systems drives employers (not just startups) against creating new jobs instead of motivating them to do so.

4. Czech Republic lacks an explicit strategy on investments in terms of research, development and education. Let’s face it, we are a small country and we should really think twice about where we put our money and resources in terms of funding research, development and education. We need to be conscious about where our strengths are, decide on where we want to lead and put money in it.

Today, when you increase or rather cut budgets for education, the cut usually impacts all fields of study, all departments proportionally. This has a negative impact on everybody, the students (they cannot take this into account when deciding what to study), the schools (they cannot make long term decisions on where to invest for growth) and the employers (they cannot be sure that they will have enough good employees with potential for growth).

When a company is considering whether to bring their R&D operations to the Czech Republic, they have no guarantee they will have enough educated specialists in the future. Sustainability, or the lack of it is one of the main effects of our current education policies.

How would you like to see the Czech government distribute money more efficiently?

The real problem is that they follow the same pattern in terms of subsidies as everybody else. Make a call for projects, then wait. Companies and schools put together artificial projects, many of them are designed only to get the money. They should consider acting more as investors, or in empowering more investors to guide public money by co-investing.

Like StartupYard has been doing with the FiWare program from the EC.

Exactly. And I’m sure you see your fair share of projects that are only designed to look like they are worthy of funding, even though they don’t represent a real need or a real passion on the part of their owners.

It happens to us from time to time as well that companies approach us with projects that don’t really need our involvement, but need a corporate partner for government funding. I don’t accept these sorts of arrangements as a rule.

We have projects at Y Soft that also seek public funding – I find myself in an awkward situation thinking: how can we differentiate as a real project with these projects designed to get funding? We are a real project, not one designed to meet the specifications of a grant, so we ironically have less of a chance of getting the funding for that. And that isn’t the way it is supposed to work.

Where is the real Bureaucratic problem? On the EU level, or with the Czech government?

Well, here is where I see the issue generally, whether it is the EU level or with the Czech government. We have a lot of skilled people, willing to work. But we have a structure and system in place, and that structure and system is not necessarily designed to allow people to work on what matters most. There are inherent flaws in redistribution – it’s always messy.

I don’t expect that the EU or a local government can suddenly change that system. I would just like to see a bigger amount of money utilized in new ways and with different approaches.

Back to my list:

5. All the time, the government, the state-run institutions focus mainly on bringing big investors to the Czech Republic without caring much about the companies which are already here or which may grow here. This is becoming absurd.

When I discuss this with some of my friends or colleagues who work for some of these big investors, they make sad jokes about how difficult is the position of local companies compared to them. It is important to bring investors, but never stop focusing on whether they bring value or they just seek cheap labor.

I have heard the argument, that investment incentives are equally accessible to everybody. That is true on paper, but in reality, do you think that a small Czech startup can achieve the same level of access to public funding as a big international corporation? I am not refering to anything illegal, the small startup simply has neither the experience nor the manpower to do that.

6. And subsidies. Don’t get me wrong. First I need to say, that Y Soft implemented a few successful projects funded from subsidies and received funding for that. We invested a lot effort into it and the system supported is when we needed that support. Despite that, I think that just giving money to anybody who asks for them is not generally good enough. Those who award them should behave more like investors, looking for companies which can be worth it, which have growth potential and will bring jobs and taxes in the future.

In regards to how the Czech government invests in the Startup ecosystem and in education, what kind of specific investments would you advocate, and why?

Education is something very close to me. I take it as one of my personal missions to change the way IT is being taught here [in the Czech Republic]. I spent 8 years in academia, and for me that’s still a big part of my life at 34. We really should think where we want to go as a country, and choose a direction.

The UK, the United States, even South Korea manage to do that, and for such a small country as the Czech Republic, it makes sense to make these decisions: ‘we will invest in this, and we will not invest in that.”

There are so many projects and new companies in the IT field, not just here, but everywhere. As an industry, I think, (pure) software-only IT is losing the potential to generate value over time, which is why I advocate for combining software and hardware. But even more, we as a country have to support engineering, material sciences, geology, and resource and energy management as new fields of endeavor.

In the last 15-20 years, IT has had a lot of traction – also here. But the people in these other fields have hardly lost focus. Quite the opposite. We should make these other sciences more visible, and the government should focus on encouraging more investment and more study in these fields.

So you want the Czech Republic to look more like California or Israel, then just Silicon Valley.

Exactly! Everybody talks about how we have to replicate Silicon Valley culture. It’s funny because when we say that, or try to do that, we are completely missing the point. What I see when we try to replicate Silicon Valley culture, is that we take a few companies, we cram them into a small space, and we simply believe that density equals cooperation. Do we work according to the right principles and values? What do we contribute to the system? Are the startups staffed and surrounded by people in a culture of cooperation? Do they understand how cooperation will benefit them as an industry? We don’t know, or sometimes, we don’t care.

The Valley is a mix of a highly result-oriented culture and an almost communist approach to contribution to a common good. Ideas, technologies, and people as well. We don’t have that approach to the way we work or the way we think, and until we do, we are not going to replicate that kind of success.

And people forget that Silicon Valley culture of today is based on the publishing industry that was there before IT.

Yes, and Steve Jobs learned a lot about bringing aesthetics to IT from the publishing industry, precisely. You have to have a long-standing culture of sharing and changing. You can’t manufacture that. And it is difficult to replicate.

I am not saying that we should stop caring about business models and just help each other. This is not the way how the Valley works. I am pointing out that we have the opportunity to build our own culture and we should take inspiration not only from them. Valley culture is to be admired because they are able to sustain business results with pervasive cooperation.

You mentioned also that the Czech economy is dominated by foreign investors who may be looking for cheap labor rather than new ideas. How can local players like us (StartupYard), do better to improve this situation?

Not sure if dominated is the right word. But they are here and we should learn from other industries. How many manufacturing plants have been opened and closed already because the investors moved further to the east for even cheaper labor? And we see it in the area of software development as well.

On the positive side, having a high demand for people in software engineering lowers the risk for people to establish startups.

It happens with StartupYard quite a bit – many of our companies are transitioning from consultancies or outsourcing, to making their own products. They are going from steady sources of income, to bigger risk propositions.

Yes. On one hand, it’s good for you because it decreases the risk in entrepreneurship. They can always go back. But on the other hand, it’s bad for the same reason.

It’s all about the amount of real value we are generating here. How we are (not) learning the real craft. When an investor comes here looking for cheap labor, do you think that their products will be designed, that important decisions will be made, or market investigations made here? No. The project managers will be somewhere else.

They’re looking for coders and laborers, and they are looking for quantity, not quality. They are not looking for creators. This doesn’t help us to grow as a nation, because we aren’t learning product management, or marketing. We aren’t learning about customers. You must have experience with this at StartupYard as well.

Yes, that’s a big part of our work as an accelerator.

It’s not about that we don’t want foreign investors. We do. But when I see the news, every time a Czech politician wants to look sophisticated, he talks about attracting foreign investors. But what about the local companies? Tools are available to the investors which are also available to local companies. We can do the same work that they do, for the same customers. But we think they’re somehow naturally better at these things outside pure development.

We both know companies that are bringing really interesting projects to the Czech Republic. But many of them are just seeking cheap labor. What a local player like StartupYard can do, is not necessarily (just to) get bigger, but really promote how important these small local companies are for the Czech economy, and for our future as a country. We have to own our own ideas in the future. We can’t just work on other people’s.

For politicians and big players, it’s too intangible to understand – too fine-grained to grasp. So we need to explain and be patient and promote how important this process [of developing our own products] is. When they start to listen, then we need to talk about how the government can support it.

Like with new education, immigration, and employment policies.

That’s exactly what I was thinking – particularly about education. Our open borders relationship with Slovakia for example.

There’s a big difference between people who come to study, and those who come to work, generally. I don’t like to categorize people so strictly, but there’s a difference between someone who comes to get their education, and a person who only comes here to make a living.

School influences our thinking and our values. A person who comes here at an early age learns how to work in this culture, and how to improve it as well. Plus, they have a very positive influence in challenging and bringing new ideas into our culture, through our native students, which is very important. It introduces healthy competition, new ideas, diversity, and new talent. It also brings new perspectives and shapes our students, making them more open to new ideas and cultures.  

Of course, If you are used to travelling for your work, it needs to be easy to do in the Czech Republic. We have to be welcoming to people who find this a good place to work, but we need to encourage even more people to come and be educated here as well. When you decide to study here, it’s much more difficult to do, and the most motivated people decided to do that.

So I’m very glad that we provide the same conditions for foreign students to study here as we do for our own citizens. Well, those who don’t understand Czech still have to pay for teaching in English, but even that is changing and will change in the future. Education accessible under the same rules and conditions for all who qualify. That’s the right thing to do.