Meet the StartupYard 2015 Startups: Testomato, a watch dog for your website.

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When Testomato joined our program, it was with the understanding that they would be hiring a CEO to lead their team. Over the past 3 months, as we’ve gotten to know the Testomato team, and their new CEO Marcel Valo, we’ve become even more excited about the potential of this idea, and confident in their ability to bring it to a larger audience.

Testomato actively monitors and tests websites for errors and other issues that may interfere with normal operation, letting the site owner know almost instantly when an issue occurs. Simple tests can be set up and run continuously, ensuring that mission critical sites and services never go down unexpectedly. Testomato aims to be the leading watchdog for websites- a must-have tool for any revenue generating site.

Hi guys, tell us a bit about Testomato. What does the service do? Who is it for?

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Marcel Valo, Ceo of Testomato

Marcel: In short, it’s a monitoring service for websites. It tells you when your website has a problem that may interrupt service or access for your visitors. It does a lot more than just monitor websites of course, but this is the core functionality: making sure your website is up and running properly at all times.

Testomato is for people like myself. In my corporate career, I have been responsible for marketing communications and for company websites, and I always had lots of problems to solve with those websites. Google analytics codes missing, time-outs, meta-tags just disappearing— there’s always something potentially wrong. And it took a lot of time to even notice a problem, much less correct it. Now with Testomato, I would be able to set up a simple automatic test, and know about any problem that arises within five minutes. That’s incredibly valuable when you have a mission critical website to maintain.

Where did the idea for Testomato first come from? How did the company get started?

Jan "Honza" Prachar, Co-Founder of Testomato

Jan “Honza” Prachar, Co-Founder of Testomato

Honza: It was originally an idea from one of the founders- Michal Illich [StartupYard investor and founder of Wikidi]. We were struggling with setting up Selenium to test a few projects. We wanted something that would quickly and easily verify that a site, and all its components, were online and working.

It took a lot of time to configure and maintain, and many false alerts were reported. The time invested was really not worth the problems we experienced. But we still needed this kind of monitoring, so we came up with a simple solution for monitoring and supervising our other projects.

Marcel: My business partner Michal Illich wanted a very easy to use, but also complex and in-depth tool for monitoring his company projects. Testomato was the result of that. While it ran as a sort of side project for Illich and Wikidi for about a year, it became moderately popular among a group of web developers. While a lot of people had signed up and were using the service, Testomato still struggled to find a paying audience or a way to monetize properly. I was brought on board quite recently- only after Testomato joined StartupYard, and together we’ve been working on shifting our business model towards e-commerce, helping online retailers to make sure they aren’t losing business due to site outages and other problems.

Is this a competitive space already? What are some alternatives to using Testomato for website monitoring and testing?

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Marcel: There are a number of alternatives on the market. But they’re all either too simple, making them useless for monitoring a high value site, or too complicated to use. Some of the existing solutons allow you to monitor and control whatever you want, but they’re so time consuming, that nobody buy an IT specialist or a developer would bother with them. We are developing a tool that many different stakeholders can use effectively, from marketing, to IT, to QA departments, to ensure that they aren’t missing major site failures.

You’ve made some significant changes to your business model since joining StartupYard, can you tell us more about your current direction?

The Testomato Team

Roman Ozana, Co-Founder of Testomato

 

Roman:  One of the realizations we’ve made is that business owners like to use Testomato as a quick and simple tool keep track of the work of their developers. There are so many things to potentially keep track of on a site, that it can be impossible to do it manually.

Marcel: Well, we’ve made a lot of changes, as I’ve mentioned. A lot of changes still lie ahead.

Our target group has shifted from developers, to people with online businesses, and e-commerce sites. Testomato could be used by a marketing head to track campaigns, for example, or by an IT department to alert them to failures in a high-value site, like an e-shop with hundreds of transactions an hour. When your business depends on your website being reliable, 24/7, and processing hundreds of transactions, a simple error can cost you thousands of euros.

A site like that can’t afford a lot of unscheduled downtime- nor can any high-traffic site or page that generates revenue. We had to shift our pricing accordingly, because this new target group has different needs and expectations. We find that this group needs more comprehensive testing on just a few sites, which means much more work on our end, coupled with a very straightforward and intuitive user interface.

What are some of the functionalities and services you plan to offer in the near future?

Marcel: Right now we are talking about locations. Because Testomato monitors, checks and tests your website from the outside, we can also play the role of a test user. How does a site work from a particular location? Is it fast enough? Is it properly localized or not? Do all the plugins work in all locations?

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We currently have two regions – Europe and the USA, and as a customer you cannot pick-up one, we still do it automatically.  But this is something we plan to change. Many more sites and services now have to be location aware, and they have to function differently according to how users access them. Many site owners aren’t aware of how their services are functioning in different regions, and if they need to do more localization work. So that’s a key functionality we’d like to expand on.

Honza: Also we want to make design changes to help bigger customers configure their checks and projects more quickly. There is room for a lot of improvement, and we have a lot of feedback to work with. Making Testomato work well with a big website is a new challenge.

Tell us a bit about the Testomato team.

Marcel: We are a pretty happy team. We’re pretty quiet, compared to some of the other teams at StartupYard, but we’re happy too. Not many people right now – 2 developers, Roman and Honza, Monika, our product lead, and our lovely copywriter and social media specialist Elle. We have Irena, the link-builder, and me, the new CEO.

I should be leading the whole team, but because I’ve been with Testomato for just a few weeks, sometimes they are leading me. Thank you guys!

Honza: Marcel joined us a month ago and he is doing really great. He has already made several big decisions, so we could start implementing them and move fast. Many impasses were eliminated thanks to his experience.

I would say, and feedback from StartupYard and the mentors also confirmed this, that our team was not really ready to make the big decisions on our own. As developers, we just weren’t used to that kind of thinking, and we needed some help with direction. Since Marcel joined us, he has pushed us to move forward, and that’s really helped.

How do you plan to grow in the next year? What markets will you focus on in the near-term? 

Marcel: We want to be  a world-wide service, with strong added value for online businesses. For example, e-shops, banks or insurance companies could deploy Testomato on an ongoing basis, and save money consistently by spotting site failures as they occur.

But we’re also interested in web services and media agencies, because we can help them with many issues. If a web agency or media company knows about an issue before the client, that’s a good thing! Growth in total users might be slow for the near term, as we’re changing our focus, but we expect to grow our paying user-base substantially within the next year, and focusing on adding value for that group will help us get there.

Long term, what do you see as Testomato’s vision for the next 5 years?

Honza: We want to be even more active in searching for critical issues on a website. This means that Testomato won’t just test and monitor according to user requests, but also notify the user about possible security issues, problems with site ranking, even things like design and speed of loading for different locations and devices. There are a lot of points of failure for big websites, and they’re too many for any one person to monitor consistently. We want Testomato to be a much smarter and more engaging tool as well. Site testing can be boring, so it’s important that users see the value they’re being given.

Roman: Our ultimate goal is let you know about harmful issues on your website before customers even notice. We want to be a website watchdog, something like a security guard or a babysitter for your website.

Marcel: Testomato should start to be a synonym for monitoring and testing websites. It should be a “must-have,” like health insurance for the web. Something everybody knows about, and anybody who cares about their website will naturally use. That is my vision for the next 5 years.

 

Give Testomato a Try Today: Test Your Site in Seconds

Follow Testomato on Twitter at @Testomatocom

Spotlight on Czech Startups: Hlidacky, Babysitting, Safe and on Demand.

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As part of our ongoing series, we seek out and interview the founders of interesting Czech Startups. If you’d like your Startup to be reviewed on this blog, send me an email to “Lloyd” at the domain: startupyard, then add “dot com.”

Hlidacky, a StartupYard alum from 2012, is a service for finding verified local babysitters. The platform has also added cleaning to its list of services, and currently boasts nearly 6000 verified private contractors in the Czech Republic, and has been profiled on the popular tech blog CzechCrunch (link in Czech).

I caught up with Petr Sigut, one of Hlidacky’s co-founders, who runs

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Petr Sigut, Cofounder of Hlidacky.cz

Hi Petr, tell us a little bit about Hlidacky. What is it for?

Hlidacky is an online babysitting and cleaning service, where we connect people with babysitters and cleaning ladies.

How did Hlidacky end up at StartupYard?

We wanted to get as much as possible into startup ecosystem and get some real feedback. Seed money was also a motivation, because it enabled us to focus solely on Hlidacky for 6 months.

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What were some of the challenges you faced in getting funding? How did you eventually get funded?

Since we are on Czech and Slovak markets only, our pool of investors is limited to these countries.

Also, it is extremely time-consuming – it takes one founder dedicated totally to this – calling investors, explaining the product, tuning the presentation, the pitch; leaving less time for growth and product.

So we’ve ended-up financing it with our own money for now.

How has the platform developed since you left StartupYard?

The most important thing was that we switched to a paid model of our service. To our customers the trust and reliability of babysitters is more important than a feature list, so that was our main focus. The other thing was to make communication faster, so we can help people who need babysitters and cleaners as soon as possible.

I think the main advantage [of StartupYard] was that the iterations were much faster – which is what matter the most at the end. Without StartupYard, it would have taken us much much longer and maybe our energy would’ve been drained by that time.

The Hlidacky Team

The Hlidacky Team

What are some of the challenges you’ve faced in converting independent workers to your platform?

We need to put babysitters through as many verifications as possible, and yet have to keep the onboarding process simple at the same time. Right now, we approve about 40% of babysitters that sign up to our platform. We are fine with that number, and in the future we want to be even more strict. This month we launch a first aid course in cooperation with Regional Red Cross Society Prague 1 for babysitters, so babysitters will be listed much higher after having the course.

How have you seen the Czech technology ecosystem change in the past few years? What do you think still needs improvement?

I think Czech Republic was always strong in technology startups, because we have lots of great (and free) universities. Also, Czech Republic is not and never will be the US in terms of market size. You have to do sales there and technology development here.

Is there anything that The Czech Republic can do to improve its global reach?

We just need to work harder!

What’s the future for Hlidacky? What else have you been working on?

We launched the beta hlidacky.sk  a month ago and now we are working on an iPhone application. The main focus is on quality of babysitters. We want to focus on that and add first-aid courses and mandatory verification.

With Hlidacky co-founder David we also started the development company PrimeHammer because many startups with less-technological knowledge are asking to help them with development.

Male Founders: Make a Woman Your First Hire. But Don’t “Hire a Woman”

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It’s now over two weeks into StartupYard’s 2015 cohort, and by now our startups have broached topics with our mentors ranging from their go-to-market strategies and branding, to their pricing models and customer acquisition costs, to the exact wordings of their positioning statements.

The real challenge, in fact, is that these conversations have to happen over and over again, in widening and tightening spirals of detail, until the startups can conduct pro/con arguments about every aspect of their short and medium term strategies in their sleep.

Hiring Ain’t Easy

One thing that I think doesn’t come up quite often enough at StartupYard, and probably at most accelerators, is hiring. We know from our own survey of startups at December’s LeWeb conference in Paris, that hiring ends up being the bane of most startups’ existence within the first two years, and certainly after a largish funding round is closed.

Most of our teams are composed of friends- people who worked or studied together, and see their relationships as organic and natural. They sometimes naively believe (or simply refuse to doubt) that this same cozy, non-confrontational arrangement will slowly snake its way out into their ever expanding network of collaborators, and that they’ll never really face tough hiring decisions.

The Happiest Team is Not Always the Best Team

But there are multiple points of failure in this approach, and we’ve seen them happen with our startups as well. While a team of friends is essential to starting your business, that doesn’t mean that this will translate into the perfect team to grow that same business.

Companies that get some funding, and already have a team of friends in place, are in danger of falling into the same patterns they developed as a scrappy startup. It worked before, so why not now? Well, in scrappy startups, everybody does everything, and productivity is assumed to measured by the creative output of the group.

That’s the “move fast and break things,” part of a startup’s life cycle. But once a capital injection has been received, there are going to be other metrics for success- and these new metrics are going to be measured in very different ways. In the same way that the old wisdom goes: “you have to move out to move up,” so it can be with hiring: you have to look outward to grow.

Challenge Your Assumptions

So why should hiring a woman be among your first priorities? Now, let’s all slow down for just a second, and I’ll explain what I mean by this. “Hiring a woman,” and hiring a woman, are two separate things. And while I don’t personally look as askance upon “hiring a woman,” as some very persuasive people do, hiring a woman just to have hired a woman shouldn’t be your goal in this endeavor.

We can get far ahead of ourselves, and decry the idea of hiring women in non-technical roles simply because we feel that they transform our work environments into more pleasant places to be. I don’t see why that’s a bad motivation to hire a woman, but it certainly shouldn’t be the sole, or even the primary motivation either.

Hire a Woman. Don’t “Hire a Woman.”

For every study showing that simply having a mix of men and women on your team and in your work environment makes you more productive, more friendly, more honest, and happier, there is a legion of female engineers who find those things incidental to the fact that talented people, including women, deserve to be hired on their merits alone.

And those who point out that focusing on the productivity benefits of hiring women tends to depersonalize and dehumanize the actual women who are hired because they fit that bill, are right to do so. That isn’t my personal experience, but my personal experience is limited, by necessity, to being a man who has had some very skilled and seemingly well adjusted and happy female co-workers in technical and non-technical roles.

I’m sure that if you asked them, they might very well feel differently than I imagine. I’m not a mind reader, after all. It’s all enough to inspire quite a bit of handwringing from first-time male founders who genuinely want to do the right thing, but are seemingly boxed in by devils on either shoulder.

Don’t Have an Existential Crisis Over It

Either you risk not being progressive by not being proactive, or you risk being condescending without even realizing it. Some may remember American Presidential candidate Mitt Romney, and his “binders full of women” gaff. He was (rightly) lampooned for objectifying women, but he was also trying to do the right thing- in an admittedly half-assed  way.

It’s quite possible that as a male founder, you will simply be unable to avoid mistakes in this area. Being the boss isn’t easy. You could just keep your head down and hope for the best, or you can stick your neck out. I feel obligated to push for the latter move: hire a qualified woman to whatever role you first need to fill.

And by a qualified woman, I mean exactly that. Search for and find a woman who is qualified to fill the role you need filled- whatever it is. Don’t take the first woman who comes along, and make her your office manager, just to check the box. Although you may eventually hire a female office manager, that isn’t the point of the exercise.

Avoid Douchiness

At the same time, don’t hire a woman who isn’t qualified to fill the role you want to fill- and don’t then pay that woman less than you’d pay the person you wanted to hire. That’s just douchey. Pay this woman the amount you set aside for a qualified, valued candidate. Because that’s the only type of woman you’re going to hire.

Men who are hiring often feel that they understand other men more easily. I think few would argue that it’s easier for men to evaluate the skills and talents of other men, because men tend to think and act in ways that other men can easily recognize.

Plus, if you’re a newly-minted male founder who has never managed a team before, managing a bunch of guys might seem easier. It’s more like schoolyard football, and many of us men aren’t that far removed from a schoolyard mentality.

In our schoolyard mentality, we want girls around for us to show off to. We want lunchladies and moms. That’s not sexist, as much as it is infantile. But startups are not typically judged on the basis of their emotional maturity.

What we don’t understand is frightening to us. If you’re hiring a woman, seeing her for her true talent and value might be difficult for you. Embrace this difficulty, and try to do it anyway. You could make better decisions than you would by following your gut.

What This Accomplishes

First off, it’s no secret that women are chronically undervalued in the tech industry. Surveys collected by Quartz show that women make up only around 12% of the engineering workforce of large tech companies. They fare better in non-technical roles, and at smaller startups.

In part, this reflects the rate at which women graduate from engineering programs in the west. However, it may be the opposite of the trend one might expect: that in the meritocratic, and egalitarian environments of big tech, the best performing women might find more jobs than in bro-dominated Startupland.

So, we can surmise, there should be *more* qualified women looking for jobs in startups, in proportion to men, because women are less likely to occupy technical roles at large companies, where the security of a steady paycheck draws many a coder. There are probably even more qualified women looking for work in non-technical roles.

And here’s a bonus: women are generally paid less than they deserve in these non-technical roles, so you have the opportunity to recruit women from jobs that they would otherwise be content to stay in, by offering a competitive salary. By holding out for the well qualified female candidate, you’re likely to find someone more talented than if you simply latched onto the first guy who came along.

Pitch StartupYard Investors and Mentors at the Accelerator Open House

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Nearly 100 people have already signed up for our Accelerator Open House, Dec. 4, which celebrates our recent move to Node5, and the opening of StartupYard as a more public resource for local and regional startups, and features exiting Chairman of Microsoft Europe, Jan Muehlfeit, who will deliver keynote remarks.

In addition, we’re happy to announce that we will hold a “pitch-off,” inviting entrepreneurs who can attend the event to pitch their ideas in front of StartupYard mentors and investors, programmers and entrepreneurs. Pitches will be 90 seconds, and will not include demos or slides. It’s just you, your charm, and a microphone, in front of a full house.

 

Applications close this Friday, November 28th (Edit: Applications are now closed).

This isn’t a contest, and there’s nothing to win, but rather an opportunity for you to pitch an idea you may be thinking about, or a startup you’ve been working on, and see whether it peaks the interest of investors, mentors, or others at the Open House. Your pitch will hopefully be the start of a conversation that may see you joining the StartupYard accelerator, or having further talks with potential partners, advisors, or investors.


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StartupYard At Slush 2014, Helsinki

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An exciting first day at Slush 2014! Here are a few of our pictures and tweets from the day:IMG_0908 IMG_0910

This was the view from 9am, which is 8am CET. It was a bit overwhelming for that time of morning.

The conference is hosting a record 15,000 people, from all over the world. Particularly on display were startups in the fields of gaming, and wellness.

Talks are going on at 4 large stages simultaneously, and are being given by luminaries from all corners of the industry. The lighting is quite aggressive, a combination of red and green lasers, white spot lights, and fog, lending the whole occasion the atmosphere of a rock concert, with people constantly cycling between the stages, the packed venue restaurants, and the product booths scattered throughout he venue.

We can attest to the fact that the badges are huge, and easy to read.

 

I cannot confirm or deny the existence of this sauna at a startup conference.

Linda Liukas gave a brilliant talk about her evolution from a young fan of American Vice President Al Gore, into a coder and an entrepreneur.

The Slush 100 competition, originally planned as a 250,000 prize, was doubled at the last minute.

The winner was Enbritrly, with their innovative bot-detecting ad-web analysis engine.

Jeanne Trojan: Present as Yourself

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Over the past few weeks, the StartupYard teams worked hard on perfecting their pitches for Demo Day. There were a fair share of investors, corporate representatives, mentors, and industry members of all stripes in attendance. Needless to say, the pressure was on. But, every one of the teams pitched really well.

A week before the big day, we invited Jeanne Trojan, an Executive Presentation Trainer & Coach and long-time pitch mentor for StartupYard, to TechSquare to help the teams prepare for their Demo Day pitches. Here are a few of the tips that she shared with us.

Practice, Practice, Practice

Counter-intuitively, the best way to appear natural in front of a group of people is to meticulously plan your pitch and practice until it has a natural flow. You know how an athlete can make an amazingly difficult move look easy? That’s your goal when you present. You want the audience to get the impression that you’re just talking with them. That’s takes loads of practice.

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But, that’s not to say that Jeanne advocates memorizing your presentation. That can be dangerous and will not give a natural impression. You shouldn’t be concentrating on the words, but on the stories that make up your pitch. Every slide should represent a ‘story’ for you that you can remember.

However, you should memorize one part of your talk. Your opening. When you get up to speak, you’ll be nervous and you’ll have a bit of a ‘deer in the headlights’ moment. Make sure you know the first few sentences of your talk by heart so you can do it on ‘auto-pilot’.

 

Find Your Allies

Audience engagement in person is achieved in many ways. But Jeanne emphasized simple, easy, and repeatable tricks for connecting. For example, she advised us to look for ‘audience allies’. They are the people nodding, smiling and really engaged in your talk. Find these people in every part of the room so that when you’re feeling nervous, looking at them can help you to calm down and you can still give the impression that you’re looking at everyone. Instead of a sea of faces looking back at you, judging you, look at the few you feel you can trust, and talk to them.

Vaclav Formanek, getting passionate about education.

Vaclav Formanek, of MyPrepApp

Share Your Enthusiasm

This is your project. If you’re excited about it, you need to be able to share that energy with your audience. If you’re not, there’s a bigger problem than your pitch. There is no excuse for acting ‘cool’ or being stiff when you’re sharing your big idea. Your pitch should appear important and urgent. Your audience should be thinking – ‘Why hasn’t anyone thought of this before? This is something that needs to happen!’ Constructing your pitch to give this impression is vital to your success.

Stop Dancing

Even some of the best presenters still have nervous habits to break. For example, nervous speakers often seem to have little control over their legs, skipping around the stage, not even aware that they’re doing it. Once speakers have an awareness of what they’re doing with their bodies and how they can control their movements, it makes for a much more relaxed and easy-to-watch presentation. Jeanne shared some tips on how to move with a purpose and to cure that ‘shaky voice’ that always accompanies nervous situations.

Don’t Be Slide-Driven

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“ You and your message are your presentation. NOT your slides. Too often, slides drive a talk and the speaker’s and audience’s focus is on them.’ “

A lot of presenters get stuck reading the headlines of each slide and then following the information as it pops up on the screen. This is a comfortable, but boring way of getting through a presentation, and it puts the material ahead of the presenter themselves. When you give your pitch at a demo day or a conference, you are presenting *yourself* as much as you are presenting your ideas, your team, and your work so far. A sure way of failing to inspire anyone, is to take yourself out of the loop, and show a set of slides that attendees could have read through on their own in 2 minutes.

Make sure that slide creation is one of the last in your preparation steps. And, focus on creating visual, eye catching slides that will attract the audience’s attention and turn to you to learn more.

Jeanne was a vital part of our teams’ pitch success on Demo Day and we’d like to thank her for working with them so passionately. If you’d like to make a successful presentation or pitch, we can definitely recommend Jeanne’s work.

Jeanne Trojan

jmtcz.cz

@jmtcz

Meet the 2014 Founders: SentiSquare. Helping global brands become better listeners.

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The last of the 7 from 2014, SentiSquare began as an academic project by Josef Steinberger, assistant Professor at the University of West Bohemia. I caught up with Josef this week to talk about SentiSquare, a “sentiment analytics” engine that will revolutionize the way that global brands engage with their customers online and offline.

Josef

Cofounders Josef Steinberger, and Tomáš Brychcín

Hi Joseph, where does the idea for SentiSquare come from?

Several years ago, I started to research opinion summarization at the University of West Bohemia. There is an enormous and ever growing number of opinions about various entities all over the internet. For example, on Facebook alone, on Ford Motorcars company page, there has been over 37000 comments during the last year. And most of the comments are in English. If we include local Ford pages (ones for different countries), Twitter, LinkedIn, Youtube and various discussion forums, we end up with over 1 Million comments. I think that gathering that data and making sense of it through summarization has a great commercial potential. With the initial idea, I entered the Microsoft Innovation Centre (MIC) accelerator and the idea saw some further development. From there, I moved to the StartupYard program. Tomas and Michal, our top two NLP researchers at the university, joined me and together, with valuable advices of StartupYard mentors we further developed the idea and SentiSquare finally crystallized into a workable business idea.

Is your whole team from academia? How did you all get together on this project?

Yes, all three founders are from the University of West Bohemia. I’m an associate professor and Tomas and Michal are finishing their PhD theses. We started working on sentiment analysis together at the beginning of the year. We ran experiments for a Semeval’s shared task [an international NLP research community evaluation campaign] and we were ranked 3rd out of 30 participating teams. We joined  forces for the brand-related opinion summarization project which I’d been already working on in the MIC program. Tomas brings the knowledge of semantic analysis and Michal’s expertise is in machine learning.

What will SentiSquare allow clients to do? What will its limitations be?

Sentisquare discovers the most important topics in social media content and automatically produces summaries of the topic-related comments. We can analyse millions of tweets, facebook posts, forum comments, and many other sources. It’s really the next generation of sentiment analysis. Basically, it does more than just produce sentiment polarity figures (e.g., how many times a brand was mentioned positively or negatively) but it answers the crowd sentiment question by tracking “key” opinions, e.i. opinions expressed by a large number of contributors. The trick is in identifying these opinions even when they are expressed in very different ways. These opinions drive brand reputation in a much more concrete way than “likes,” and so forthe. Sentisquare links topics across different brands, languages and periods, it will allow you to produce temporal, competitive and geographical comparisons. This will allow global companies and brands to get a good handle on their most common user complaints, the successes or drawbacks of their marketing campaigns, and their brand perceptions in a broad set of categories, for various demographics. The size of the data set limits the possibilities for the technology. If we don’t find enough relevant and content-rich comments about a brand (~1 thousand comments), the analysis won’t produce conclusive figures. To hone our models, we currently need over 1 Million domain-specific pieces of text, so this will apply to very big brands, probably with a global presence.

So you need a lot of data. what kinds of companies and people do you see as your likely customers?

Skoda [the leading Czech automaker, owned by Volkswagen Group], is a great example of a potential client. If they monitor what people are saying about the current car models, they can get inspiration on what people like, what they’d don’t like, what they want, and to which competing cars they compare Skoda’s models. This information can help in designing and marketing a new model. After the new one is out, the aggregation of the expressed sentiment about it can help in shaping the decisions taken. The power of sentiment analysis is in the fact that it goes beyond just sales figures and statistics. We can imagine this technology making the world a better place for everyone. For example, there are applications in entertainment as well. You know how Hollywood lives only on the box office take of whatever movie they release, no matter the quality of the film? Films all end up copying each other and looking pretty much the same. Plus, there’s a huge amount of risk in budgeting for a $150 Million film just because a similar one was successful. Well, what if our technology could help movie studios to understand what people like about their movies, and so allow them to *avoid* copying the things that don’t need copying. They could get ahead of trends, and really understand what the audience is yearning for before making the next film. Everybody wins.

What do you see as your primary competition in this field?

We feel that competition is a badly negotiated cooperation :laughs:. That means there is a lot of room in this market for new ideas, and new players. Even if current social media monitoring tools are nominally our competition, we’d rather position Sentisquare as a new layer on top of their functionality. We are investigating the possibility of cooperation with SocialBakers, BrandEmbassy, GoodData and eMerite, however, there are many others we would like to work with.

Josef does some deep thinking.

Josef does some deep thinking.

As an academic, what do you find most challenging about thinking in business terms, and talking to business people?

The first difference is that in business we need to think much more about the target group of users and the business benefit our solution brings. Also In research, we push the quality of the technological solutions. For example, if we improve the quality of sentiment polarity prediction by 2 percent, we could write a famous paper about it. In business, it is more about uniqueness of the idea and differentiation from the competition. Business is about practical, workable solutions that deliver, not just theoretical models.

How has your experience at StartupYard been so far? Which of the mentors has had the most powerful influence on your team and your direction as a company?

We’ve learned a lot about the business world. Now we have a good basis for pitching, business planning, marketing, sales, and positioning the company and so on. There were many mentors who gave up a valuable feedback. Jan Šedivý and Jaroslav Gergic helped us to elaborate the API strategy. Marcel Vargaeštok introduced us to what the marketing research agencies do. Adam Zbiejczuk connected us with the local social media monitoring community. Viktor Fischer share with us his knowledge about sales possibilities and company directions. And finally, there were crucial times when every positive feedback was important for us, like the one from Roman Stupka, Philip Staehelin or Jan Muehlfeit.

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Meet the 2014 Founders: MyPrepApp. Motivation, Not Information.

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As we continue to introduce the Founders from StartupYard 2014 and their products, we bring you Vaclav Formánek, Founder and CEO of Educasoft, maker of MyPrepApp, a motivational planning device for exam preparation. 
Vaclav Formanek, getting passionate about education.

Vaclav Formanek, getting passionate about education.

Vasek, tell us about MyPrepApp, and Educasoft.

MyPrepApp is a mobile and web application that helps students to achieve on their important exams. It’s a way for students to avoid the stress of major exams without avoiding the actual studying: it gives you a reason to study, and it makes the process fun, and, we hope, a lot less painful.

Did you have trouble studying as a kid?

I was a kind of nerd as a kid. I started to have some problems with studying at high school and university, as I found there were much more interesting things to do than studying.

I started this project with my best friend Ondřej Menčel (Ondřej is CTO of Educasoft) more than two years ago. We loved playing games and we were fascinated with their motivational power. We were asking ourselves a question: if games are so cool that they motivate us to spend hours and hours solving problems in a virtual world, couldn’t we use some of their power to motivate ourselves to do real things, such as studying?

I was never a good studier. I guess that’s the typical experience, but it creates a lot of stress. I couldn’t ever decided what the important stuff was, and how to prioritize when I was studying. So I would procrastinate, and end up cramming for the exam at the last second out of panic. Everybody’s had that experience right? Studying was boring and nothing motivated me to start early. Have you ever had that dream where you show up for a test, but you aren’t prepared, and you don’t know what to do? That’s our inspiration.

MyPrepApp is molded out of our personal experiences. It creates a tailored study plan for exam preparation, and uses game rewards and support of friends to enhance students´ motivation to follow the plan and reach their study goals.

When I am saying “we” I am talking about our company Educasoft. Educasoft is a team of people who want to provide students a better way to prepare for exams.

Ondrej and Vasek taking a break on the TechSquare swing set.

Ondrej and Vasek taking a break on the TechSquare swing set.

Your team has already launched and generated revenue with a similar service in the Czech Republic: Hrave.cz. How did Hrave become MyPrepApp?

Well, we launched “Maturita hravě,” our first product, in preparation for the Czech exit examination, just a few days before the exam actually took place. So it was really a baptism by fire. It was just a last minute thing, so you can see a pattern here!

But, we were really surprised by the results. Within the first week, more than 5000 students tried out Hrave, and feedback was mostly very positive. When we were thinking what to do next, we decided to focus on what was crucial for passing the exam, and what’s really missing from existing products for exam preparation: tailored study plans and enhanced motivation to study. User feedback showed that the main problem with studying wasn’t informational, but motivational. This became the basis of the MyPrepApp model.

 

The education technology field is crowded. What makes MyPrepApp a potential stand-out in your thinking?

We take a different approach towards studying for exams. We see achieving on exams as the same type of goal as, for example, being able to run a marathon or losing 10 kilos, and we think we can use similar methods to help people achieve these goals. That´s why we are inspired by successful fitness and running apps such as Endomondo.

gamifikace plan

We are focused on students with low self-motivation. Students who need a study plan and who need to be intensively pushed to follow it. We think that this group of students has been ignored by existing exam preparation products. Most of these, like Kaplan Test Prep, Magoosh, or BenchPrep just assume the student is motivated from the outset… but we know that isn’t the case.

Our goal is to be the best preparation app for those students – the ones who need someone to tell them what to study and motivate them to do so.

What are the technical and business challenges you think you’re going to face in the next year or so?

The big technical challenge for us is creation of the study plan. We take it very seriously, as by recommending what students should study, we become partly responsible for them and their results. To be able to create a good study plan, we need to combine knowledge from many different areas – from the perfect knowledge of tests to the psychology of learning.

As for business challenges the biggest one will be to entry the US market. I think we will need a business partner to do it in the most effective way.

What strategy are you pursuing for bringing the platform to a global market? How will you secure and grow a strong content network?

Tom2

We have been developing the platform itself to be content independent, so it can be used for most of standardized exams, no matter which system they are for, in Czech republic, Poland or the US. While the exam systems are very different between different countries, our approach can remain constant.

As it is quite easy for content creators to use our platform, we can choose the best strategy for getting the relevant educational content for different countries and exams. Similarly, we can choose the best strategy to market MyPrepApp in different countries. We are now in the process of deciding for which countries to find strategic partners, and in which we can branch out on our own.

Which of the mentors at StartupYard have had the most profound impact on Educasoft during the past few months? How has the accelerator been for your team?

Generally the mentor sessions have helped us a lot to make our plans more precise, and prioritize the next steps. Roman Smola (Founder of Glogster EDU) had amazing knowledge about how to be successful in the US market with educational products. Vit Horky (CEO of Brand Embassy) has a really interesting approach to business development, that we learned a lot from.

Unfortunately I was the only team member who could atend most of the program during the first month of the accelerator as the rest of the team had to stay home working on the app so we could launch it as soon as possible. Though we find the accelerator very useful.

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Meet the 2014 Startups: Warrant.ly: Neutralize Murphy’s Law

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Today we catch up with Nikola Todorovic, of Warrant.ly, the cloud based mobile platform for point-of-sale warranties and warranty digitization. The company aims to eliminate the paperwork involved in product claims, and save customers tons of money, while improving relationships between end users, manufacturers, and resellers. 
Nikola Todovoric, Founder and CEO of Warrant.ly

Nikola Todovoric, Founder and CEO of Warrant.ly

Hi Nikola, tell us a little about Warrantly. What does the app do?

Warrantly is a cloud-based warranty management service. It alleviates the pain customers are facing with existing paperwork– the kind that you usually just put somewhere and forget about it. With our app, you can totally forget about it as well, but when you inevitably have a broken appliance, you’ll always know your papers are securely stored on our servers, just a few clicks away whenever you need them. It will also allow retailers and manufacturers to issue warranties at the point of sale and create a lasting bond with their customers.

What do customers currently do with their warranties? 

A surprising number of people actually just throw them away. Our customer survey showed that up to 90% of warranty information ends up in the trash without being used. Otherwise, people just throw it in a drawer somewhere. Very often, in places like the EU where certain items have statutory 2 year warranties, people don’t even realize this fact, and they discard paperwork that could save them a good bit of money.

Even if people do save warranties, the process of redeeming them can be annoying and frustrating. Finding the paperwork, going back to the store, and having to deal with the process is a reason to just forget the whole thing.

How did you strike on this idea? It’s surprising that there isn’t already a good digital solution for this issue. Why do you think it hasn’t been tackled before?

It actually came out of a personal annoyance! Warranty claims were always a frustrating experience for me, having to dig through all the paperwork trying to find that one warranty which always mysteriously disappears for some reason. There’s probably a “Murphy’s law” type of thing for this…

So the prospect of “digitizing” warranties seemed pretty exciting to us, to pioneer the transition which seems totally logical at this point. Up till now, people have been trying to address this individually in an ad-hoc way (like taking warranty snapshots and storing them, for example), but this whole area seems more like a cascade of issues that we’re trying to tackle with an all-round after-purchase solution. It’s not obvious until it’s right there for the customer.

What do you see as your biggest technical and business challenges in the near future?

Getting the product out there will be a challenge. Our team is small at the moment, and while we’re fully committed to develop the most perfect warranty management platform out there, that alone will not be sufficient to convince people to use it. We need marketing and sales professionals that will help us with the campaign, and let people know there’s a new, much more practical way of handling product warranties.

Your team comes from Serbia. Do you plan to grow in the Southern European market, or is the CEE a better test-bed for your platform?

We do plan to make Serbia the initial market for our platform. In some areas it’s pretty underdeveloped compared to the CEE, but we see that as an advantage. We will be the first ones to offer standardised extended warranty plans, and deliver a choice for people who would like to prolong the peace of mind when it comes to their favourite gadgets.

What do you see as your best prospects for revenue generation in this market? Is this ultimately a consumer-facing service, or an added-value for manufacturers and retailers?

In a way, it’s both. Consumers will use the service to access their product warranties, but we intend to keep the way things are at the moment, so the service will be totally free of charge for individuals. We plan on charging manufacturers and retailers a symbolic fee per issued warranty. No hidden expenses, fair and simple. In return, they can completely forget about fitting unnecessary papers in their product packaging and having them signed or stamped at the point of sale. They will also have access to various analytics about their own products, and even be able to communicate directly to a customer to resolve potential problems and build brand loyalty.

Walk us through that process. How do you picture a customer purchasing a warranty, using your app? How will they resolve issues with manufacturers?

Customers can simply download our app, or use the web app in the browser to upload all the warranties and receipts, let our OCR software take care of all the data, which is afterwards presented in a clear and intuitive way.

No input on the customer’s side, unless some of the files are simply unreadable for our system. After the partnership with manufacturers and retailers gets underway, the user will only need to give the seller an email address he/she used to sign up with our system (or receive an email invite in case they’re not existing users), and the product with its associated warranty shows up in their account. If, god forbid, they have a problem with any of the products, a simple tap/click of a button reports the issue to the person in charge of warranty claims, and the user is presented with the solution.

Let’s talk about your team. How did you come together? What kinds of people are you planning to add in the near future?

We’ve known each other a long time, some of us even worked together in the past, so everything came rather spontaneously. At one point I mentioned the idea to the other guys, and got the same reaction – “let’s do it!”

It’s one of those problems you can identify with instantly – being so interested in gadgets and tech, we all had phantom paper stacks that occasionally drove us crazy. Considering we’re a bunch of geeks, we’ve got the development covered, so we’re in need of people dealing with the business side, especially in areas of marketing, finance and sales.

Cofounders of Warrant.ly: Nikola Todorović, Marko Simić, Svetislav Marković.

Cofounders of Warrant.ly: Nikola Todorović, Marko Simić, Svetislav Marković.

How has your experience been with StartupYard? Which of the mentors have had the deepest impact on your approach to Warrantly?

We are truly happy and honoured to be a part of StartupYard’s acceleration program. Leaving everything behind and coming to Prague for a few months is probably not something everyone would be ready for, but we always had the feeling it was the right thing to do, and now we’re just totally sure about it. Everyone from the SY team are devoted professionals that really helped us a lot with all the things we’ve been struggling with on our own.

Same goes for the mentors – for the first month we talked to a lot of them, gathered some thought-provoking feedback, went a full circle with different ideas and approaches, so right now we’re pretty confident about the direction we’re going. Viktor Fischer, amongst others, really impressed us with his approach and attitude, he is a really knowledgeable guy. Special thanks goes to Marcel Vargaestok as well for providing us with some valuable contacts with people inside the manufacturing business, and others who challenged our ideas and provided a fresh angle on the topic.

Meet The 2014 Founders: YourPlace, Where The Loyal Customer is King

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Mark Okhman, Founder/CEO YourPlace

Mark Okhman, Founder/CEO YourPlace

We continue our round of interviews with the 2014 Founders from StartupYard. Meet YourPlace, a young team from Kazakhstan working on a location-based customer acquisition and loyalty platform for bars, cafes, and restaurants. I sat down with founder and CEO Mark Okhman.

Mark, tell us about YourPlace in a few words.

YourPlace allows restaurants, cafes, or bars, to target customers, and keep them aware of bonuses or loyalty rewards from their favorite places. At the end of the day, it helps them to answer a simple question: “Where to go?”

YourPlace is a web platform and mobile app that uses analytics to build long lasting loyal relationships between venues, and their customers. logo (1)

What makes this app different from familiar platforms like Yelp, or Groupon, or the Czech service Slevomat?  

To visualise our relationship to those players, I would say that we are at the intersection of Yelp and Groupon. YourPlace knows which places you, as a user, like. We’ve taken the following facts as given: when you’re loyal as a customer, you’re treated with love, and loyal customers spend more, and come more often. This is what YourPlace is all about.

We don’t allow reviews, but we learn customer purchasing behavior. For now, about 10 places are testing YourPlace’s features for merchants, which allow them to target different groups of their customers, track and digest results of loyalty campaigns, to grow loyal customers base.

Your team is the youngest at StartupYard. Most of you are still in University. Do you think your age is a barrier to making YourPlace a success?

Sometimes it feels like we are even too late. :laughs: Our university did a lot to give us an environment where we could achieve what we have now. We’ve learned a lot, we’ve met new people, exchanged experiences and through this we’ve grown. I very often hear the phrase: ‘your age is dependent on what you’ve learned, not on how many birth days you’ve celebrated.’ We have big aims: to help build relationships between merchants and their customers.

And your team also happens to be the only one from outside Europe. What advantages and disadvantages come with growing a new online business in Kazakhstan?  

There is a big niche to grow ,and people in Central Asia are open to new things in online and mobile. Penetration of the mobile internet is now high enough to grow whole new businesses. A few years ago, as in Europe, our market experienced a boom in coupon services. It was an interesting time! People were inspired, while places were waiting for the influx of customers, which, actually, didn’t happen. As one of significant consequences – merchants lost their profit margin because of high discounts and customer flow when they stopped this “ coupon madness”.

Our company today helps such businesses as restaurants, bars or cafes, to make discounts and give bonuses without losses in customer flow. I want to emphasize that this market in Kazakhstan is not small – about 4000 food-merchants in two biggest cities (Almaty – 3 mln, Astana – 800 000) Loyalty management systems are the next logical level, after coupon services. In fact, the Kazakhstani market barely uses Passbook in customer-merchants relationships, while we teach people to use this easy and efficient technology in their daily life.

In a few months we will enable our system to work with iBeacons, which will cover off-line customer-merchant relations. There is so much to discover and implement! We feel like we are helping our web environment to be more qualitative. One of our goals is to make life easier and more interesting for people in Central Asia. We can do this!

Let’s talk about the app itself. What have been some of your major challenges in making the platform work? What issues do you still need to resolve?  

You will not believe me if I tell you that YourPlace was first called MOSKIS, and it was nothing more than a search engine for places of any kind around you. Typical copy of Foursquare-like apps. After some time, we transformed it into a discount club, also called MOSKIS (the Russian equivalent of this abbreviature means “mobile discounts”). Now we are doing our best on the merchant side to attract the right people with interesting offers and continue doing this until they will become really loyal customers.We are a channel for building relationships.

On the tech side, we had some problems while preparing the platform for high loads. That was difficult, because we’ve never had to deal with it before. And again we are on the short list – we run YourPlace on high quality Amazon services, which is, in fact, the industry leading cloud service.

How do you plan to market YourPlace? What kind of market strategy do you think will bring you growth in the near term?  

First of all, we want to build a society of customers relevant to merchants. We are doing this through attracting people at the point of sale. Restaurants and bars want to know more about their visitors, so they help us with this. We also plan to attract people through activities around merchants who work with us. For this we will use our blog and creative team, who will put on events and provide interesting reading material. This is how we want to attract people to go to those restaurants or cafes, showing how interesting this experience could be. We use localization as a key for maintaining the relevance of people inside of the platform to our client merchants.

The YourPlace App in action

The YourPlace App in action

Does your team plan to stay in Europe to develop YourPlace, or will you focus on your home market?

In the immediate future, we plan to go to Central Asia, especially to Kazakhstan, our home market. And it is a big market. As the product becomes tested and validated, we plan to grow to Central and Eastern Europe. We plan on that growth by around 2015.

How has your experience been here at StartupYard? Which of the mentors had the biggest impact on your personal and company development, and which parts of the program came the hardest for you and the team?

It has been amazing. 24/7 working on your project in the environment ever. And I’m not exaggerating! Our network grew incredibly. We learn something new every day and that’s what pushes us to work more; to be more efficient.

All three of us [Founders] had mentors that were our personal favorites. I was inspired by Damian Brhel [a StartupYard alum and Founder of Brand Embassy], even though the other mentors have imparted an incalculable amount of knowledge. Rauan loved mentoring with Zdenek Cendra [founder of cdn77.com], while Alibek liked Michal Illich [Founder of Wikidi and formerly of Seznam], because of his pragmatic vision.

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